Some tips at Noi Bai T2 Terminal

Noi Bai T2 Terminal went into operation a month ago (inaugurated in late May 12/2014). To save time in the new terminal to move and to avoid delay cases or procedures on getting on aircraft, passengers need to pocket some following useful notes.

Being put into operation since early 2015 at Noi Bai International Airport, Noi Bai T2 Terminal is used for passengers on international flights from/to Hanoi. Built on a large area, T2 Terminal has an area of 140,000 m2, including 96 counters divided into 8 areas. There are 10 automatic check in kiosks and 17 boarding gates (14 of which has bridges for passengers). Also, this terminal provides services such as currency exchange, post office, tourist information desk, groceries, souvenirs shops, food stalls, and refreshments to serve needs of passengers.

To facilitate the movement of passengers at the T2 International Terminal and procedures carried conveniently, passengers should note the following points:

Departures area is located on the third floor. Here, check in counters are open 2 hours before the scheduled departure time (3 hours for night flights). Passengers should note that the boarding gates are numbered from 20 to 29 and from 29 to 36. Those from 20 to 29 are situated at Lounge B, while the rest is at Lounge A. Passengers should also remember that the notice board at the international terminal is not completely accurate at all times. Therefore, passengers should ask airport staff to determine that the information is correct. In addition, passengers can go to the ticket offices of a number of major airlines such as Vietnam Airlines, VietJet Air, and Asiana Airlines... for help in changing the tickets if passengers want to change at the airport. For tickets and information about related issues, passengers should check all information at home, because if there is confusion at the airport it may be very difficult to solve with some other airlines.

The first floor is Arrival lounge. Here, the waiting points are arranged conveniently with numbers. There are two entrance in A lounge: A1 and A2. They are arranged  interconnectedly. In the central area, there are duty free shops. These shops are close to baggage claim area. This creates favorable conditions to passengers who want to go shopping after finishing the flight. Another convenience at the lounge is that a passenger can reach Infor newsstand in the middle of the lounge to suggest changing luggage to the door that is close to waiting point. However, if you do not want to wait in line, you should not use this service because, the stands are always crowded. The T2 Terminal has many new and different procedures that make passengers and staff confused.

In terms of means of transportation, there are three kinds:  shuttle bus, bus, and minibus. If you want to move from termianl T1 to terminal T2 at Noi Bai Airport, you can travel by shuttle bus for free. Come to the waiting stop at the first floor and wait for about 15 minutes. There is one turn every 15 minutes. It takes 10-15 minutes to travelin from T1 to T2 or vice versa. To move in the area Noi Bai Airport (such as neighboring are to the airport), passengers can travel by bus. The buses gather opposite to the lake on the left of terminal. It costs 7,000 VND per turn. These buses can also take passengers to Hanoi city and vice versa. Also, if you want to move further towards the center of Hanoi and vice versa, passengers can choose Minibus. This mini bus departs from No. 1 Quang Trung Street (Hanoi) to Noi Bai and parks on the 2nd lane, at No. 5 stop. It costs 40,000 VND/turn.

Passengers should note some following things at the Noi Bai T2 Terminal:

- Two sides of the A lounge (Arrival) are exchange offices and ATMs. However, these offices do not sell foreign currency. They buy some common currencies and selling Vietnamese currency.
- The airport is equiped with free wifi, but sometimes the connection is not stable.
- Passengers who want to smoke can to isolation rooms.
- Passengers can also visit sim card stands in A1 and A2 lounges (1st floor).
- If you want to relax before or after the flight, you can pop in massage area on the 3rd floor and VIP rooms.
- Refund & Immigrations area is opposite to column G on the 3rd floor.
- There is any health problems or related ones, please come to clinic in lounge A2 on 1st floor opposite Big Bowl restaurant.
- Transparent glass elevator is right next to the escalator. However, many passengers have not been familiar to the new terminal.
- T2 terminal only has fast food outlets.
- If you lose luggage or belongings, please contact a Lost and Found on the 1st floor, remember to bring your passport and ticket to get the best support.
- If you have suggestions for station staff, you can put your vote in the comment box near the elevators.

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