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HELP CENTER
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Can I bring hockey and lacrosse equipment in aircraft of Air Korean?
Special baggage
• One equipment bag and a maximum of two sticks taped together will count as one piece of baggage.
• If sticks are carried alone, standard baggage policies apply.
• If sticks are carried alone, standard baggage policies apply.
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Can I carry firearms and ammunitions when flying with Korean Air?
Special baggage
• Any firearm and accompanying ammunition will not be accepted as a carry-on baggage. They can be accepted to carry as a part of the checked baggage. Each firearm should be unloaded and suitably packed for transport.
• Ammunition must be packed in a separate, secure container with the maximum weight of 5 kg (11lb) per person and used for sporting purposes only.
• When travelling with a firearm and ammunition, you must declare the items during the check-in process and complete a declaration form.
• One firearm case plus one ammunition case shall be regarded as one piece of checked baggage.
• Ammunition must be packed in a separate, secure container with the maximum weight of 5 kg (11lb) per person and used for sporting purposes only.
• When travelling with a firearm and ammunition, you must declare the items during the check-in process and complete a declaration form.
• One firearm case plus one ammunition case shall be regarded as one piece of checked baggage.
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How does Korean Air transport my valuable items?
Special baggage
• We strongly recommend that you should carry on high-priced items (such as laptops, cameras, jewelry and currency) and not check them in with your other baggage.
• If such items are checked with your other baggage, Korean Air is not responsible for any damage, loss and/or delay during transportation.
• If your baggage including checked valuables is lost during your flight to/ from the United States, you will need to provide evidence of the valuables and their value.
• Korean Air cannot be liable for any damage caused by an inherent defect or quality in the baggage.
• Korean Air ues an Ad Valorem (Latin for According to Value) system that guarantees compensation of the value of an item reported lost or damaged.
• Ad Valorem fees are applied at USD 0.50 per USD 100 of the value of the item reported. For more details, please contact with your Korean Air representative at baggage check-in.
• If such items are checked with your other baggage, Korean Air is not responsible for any damage, loss and/or delay during transportation.
• If your baggage including checked valuables is lost during your flight to/ from the United States, you will need to provide evidence of the valuables and their value.
• Korean Air cannot be liable for any damage caused by an inherent defect or quality in the baggage.
• Korean Air ues an Ad Valorem (Latin for According to Value) system that guarantees compensation of the value of an item reported lost or damaged.
• Ad Valorem fees are applied at USD 0.50 per USD 100 of the value of the item reported. For more details, please contact with your Korean Air representative at baggage check-in.
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What in-flight Korean Air services offered in First Class?
Flights
In-flight meals and wine:
With services like a world-class dining establishment in the First Class, you will satisfy with our service. A two-time winner of the prestigious Mercury Award, we offer carefully selected Western, Chinese, Japanese and traditional Korean menus, complete with top-quality wines that suit the unique characteristics of your destination and luxurious tableware.
In-flight Amenity Kit Service:
Five different cosmetic items of DAVI branch, such as face cream, hand cream, aftershave lotion, eye gel, and lip balm (with added extracts of wine), are packaged in a convenient pouch, along with eye mask, toothbrush and toothpaste for your convenience. (Note: Provided to passengers on flights more than six hours.)
Duvet Service:
Passengers on the long-haul flights to America, Europe, Oceania and the Middle East can request a high-quality duvet for comfort and relaxation.
In-flight Comfort Clothing:
Passengers on long-haul flights to America, Europe, Oceania or the Middle East can use comfortable and high-quality clothes, designed by world famous designer Gianfranco Ferre.
Mood lighting:
Aircraft lights can be adjusted to accommodate different activities such as boarding, sleeping and eating. In addition, the lights dim and brighten gradually to give your eyes time to adjust.
Wake-up service:
Just let us know your schedule, and we will make sure to wake you at your requested time.
In-seat power supply system:
• Each seat on B747-400, B777-300, B777-200, A380-800, A330-300 and B737-800 aircrafts of Korean Air has a power outlet.
• Despite our in-seat power supply system supports various types of plugs; you can need an adapter for special devices used in certain regions.
• In-seat power voltage is 110V/60Hz
• The USB port is used to recharge electronic devices excluding iPad; unfortunately, RJ45 internet ports are not currently available.
• Recharge an iPad by plugging the standard charger into the in-seat power supply.
NOTE: For safety reasons, the in-flight power system can be shut down without prior notice.
Dream Lounge, A380 "Celestial Bar":
First and Prestige class passengers can experience a great relaxation space on A380 airplanes equipped with “Celestial Bar”.
The luxurious interior design, exquisite lighting and impressive sky lounge provide the perfect atmosphere. This is the spot for you and other travellers to relax while sipping delicious cocktails that can only be experienced on Korean Air.
With services like a world-class dining establishment in the First Class, you will satisfy with our service. A two-time winner of the prestigious Mercury Award, we offer carefully selected Western, Chinese, Japanese and traditional Korean menus, complete with top-quality wines that suit the unique characteristics of your destination and luxurious tableware.
In-flight Amenity Kit Service:
Five different cosmetic items of DAVI branch, such as face cream, hand cream, aftershave lotion, eye gel, and lip balm (with added extracts of wine), are packaged in a convenient pouch, along with eye mask, toothbrush and toothpaste for your convenience. (Note: Provided to passengers on flights more than six hours.)
Duvet Service:
Passengers on the long-haul flights to America, Europe, Oceania and the Middle East can request a high-quality duvet for comfort and relaxation.
In-flight Comfort Clothing:
Passengers on long-haul flights to America, Europe, Oceania or the Middle East can use comfortable and high-quality clothes, designed by world famous designer Gianfranco Ferre.
Mood lighting:
Aircraft lights can be adjusted to accommodate different activities such as boarding, sleeping and eating. In addition, the lights dim and brighten gradually to give your eyes time to adjust.
Wake-up service:
Just let us know your schedule, and we will make sure to wake you at your requested time.
In-seat power supply system:
• Each seat on B747-400, B777-300, B777-200, A380-800, A330-300 and B737-800 aircrafts of Korean Air has a power outlet.
• Despite our in-seat power supply system supports various types of plugs; you can need an adapter for special devices used in certain regions.
• In-seat power voltage is 110V/60Hz
• The USB port is used to recharge electronic devices excluding iPad; unfortunately, RJ45 internet ports are not currently available.
• Recharge an iPad by plugging the standard charger into the in-seat power supply.
NOTE: For safety reasons, the in-flight power system can be shut down without prior notice.
Dream Lounge, A380 "Celestial Bar":
First and Prestige class passengers can experience a great relaxation space on A380 airplanes equipped with “Celestial Bar”.
The luxurious interior design, exquisite lighting and impressive sky lounge provide the perfect atmosphere. This is the spot for you and other travellers to relax while sipping delicious cocktails that can only be experienced on Korean Air.
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How about on-ground services of First Class Korean Air tickets?
Flights
Advanced seat selection: Choose your preferred seat 48 hours prior to departure.
Airport Services: Special treatment while at the airport.
Exclusive first class check-in counter
• No longer will you have to wait in line to check in or board.
Baggage wrapping service
• Your baggage can be wrapped with plastic covers to help prevent damage or contamination.
KAL Premium Care service
• A staff member of Korean Air will directly guide you at Incheon Airport all the way to your boarding gate.
Premium Arrival Shower Service
• Enjoy the use of showers and saunas at the Grand Hyatt Incheon Hotel upon arrival at no charge.
Lounge services
• Korean Air premium lounge service is available to first class passengers.
Priority boarding and baggage handling
NOTE: Services listed may vary according to flight route, time and aircraft.
Airport Services: Special treatment while at the airport.
Exclusive first class check-in counter
• No longer will you have to wait in line to check in or board.
Baggage wrapping service
• Your baggage can be wrapped with plastic covers to help prevent damage or contamination.
KAL Premium Care service
• A staff member of Korean Air will directly guide you at Incheon Airport all the way to your boarding gate.
Premium Arrival Shower Service
• Enjoy the use of showers and saunas at the Grand Hyatt Incheon Hotel upon arrival at no charge.
Lounge services
• Korean Air premium lounge service is available to first class passengers.
Priority boarding and baggage handling
NOTE: Services listed may vary according to flight route, time and aircraft.
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Korean Air Prestige Class service in the flights?
Flights
In-flight meals and wine
The world’s finest restaurant in the sky.
With services like a world-class dining establishment in the First Class, you will satisfy with our service. A two-time winner of the prestigious Mercury Award, we offer carefully selected Western, Chinese, Japanese and traditional Korean menus, complete with top-quality wines that suit the unique characteristics of your destination and luxurious tableware.
In-flight Amenity Kit Service:
Three different cosmetic items of DAVI branch, such as face cream, hand cream, aftershave lotion, eye gel, and lip balm with added extracts of wine, are packaged in a convenient pouch, along with eye mask, toothbrush and toothpaste for your convenience. (Note: Provided to passengers on flights to America, Europe, Oceania and the Middle East.)
Mood lighting:
Aircraft lights can be adjusted to accommodate different activities such as boarding, sleeping and eating. In addition, the lights dim and brighten gradually to give your eyes time to adjust.
Handicap accessible restrooms:
All passengers will have the best in-flight experience possible with special restrooms available on every flight
Wake-up service:
Just let us know your schedule, and we will make sure to wake you at your requested time.
In-seat power supply system:
• Each seat on our B747-400, B777-300, B777-200, A380-800, A330-300 and B737-800 aircrafts has a power outlet.
• While our in-seat power supply system supports various types of plugs, you may need an adapter for special types used in certain regions.
• In-seat power voltage is 110V/60Hz
• The USB port is used to recharge electronic devices excluding iPad; unfortunately, RJ45 internet ports are not currently available.
• Recharge an iPad by plugging the standard charger into the in-seat power supply.
NOTE: For safety reasons, the in-flight power system can be shut down without prior notice.
Dream Lounge, A380 "Celestial Bar":
First and Prestige class passengers can experience a great relaxation space on A380 airplanes equipped with “Celestial Bar”.
The luxurious interior design, exquisite lighting and impressive sky lounge provide the perfect atmosphere. This is the spot for you and other travellers to relax while sipping delicious cocktails that can only be experienced on Korean Air.
The world’s finest restaurant in the sky.
With services like a world-class dining establishment in the First Class, you will satisfy with our service. A two-time winner of the prestigious Mercury Award, we offer carefully selected Western, Chinese, Japanese and traditional Korean menus, complete with top-quality wines that suit the unique characteristics of your destination and luxurious tableware.
In-flight Amenity Kit Service:
Three different cosmetic items of DAVI branch, such as face cream, hand cream, aftershave lotion, eye gel, and lip balm with added extracts of wine, are packaged in a convenient pouch, along with eye mask, toothbrush and toothpaste for your convenience. (Note: Provided to passengers on flights to America, Europe, Oceania and the Middle East.)
Mood lighting:
Aircraft lights can be adjusted to accommodate different activities such as boarding, sleeping and eating. In addition, the lights dim and brighten gradually to give your eyes time to adjust.
Handicap accessible restrooms:
All passengers will have the best in-flight experience possible with special restrooms available on every flight
Wake-up service:
Just let us know your schedule, and we will make sure to wake you at your requested time.
In-seat power supply system:
• Each seat on our B747-400, B777-300, B777-200, A380-800, A330-300 and B737-800 aircrafts has a power outlet.
• While our in-seat power supply system supports various types of plugs, you may need an adapter for special types used in certain regions.
• In-seat power voltage is 110V/60Hz
• The USB port is used to recharge electronic devices excluding iPad; unfortunately, RJ45 internet ports are not currently available.
• Recharge an iPad by plugging the standard charger into the in-seat power supply.
NOTE: For safety reasons, the in-flight power system can be shut down without prior notice.
Dream Lounge, A380 "Celestial Bar":
First and Prestige class passengers can experience a great relaxation space on A380 airplanes equipped with “Celestial Bar”.
The luxurious interior design, exquisite lighting and impressive sky lounge provide the perfect atmosphere. This is the spot for you and other travellers to relax while sipping delicious cocktails that can only be experienced on Korean Air.
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What on-ground services does Korean Air Lines offer Prestige Class passengers?
Flights
Advanced seat selection:Choose your preferred seat 48 hours prior to departure.
Special SKYPASS mileage accrual
Airport Services
Extra treatment before and after your flight.
Exclusive Prestige check-in counter:
• No longer will you have to wait in line to check in or board.
KAL Premium Arrival Shower Service:
• Enjoy the use of showers and saunas at the Grand Hyatt Incheon Hotel upon arrival at no charge.
Domestic snack and beverage service:
• As a Prestige Class passenger flying domestically from Seoul/Incheon, we provide snacks and beverages for you.
Lounge services:
• Korean Air premium lounge service is available to Prestige Class passengers.
Priority boarding and baggage handling
NOTE: Services listed may vary according to flight route, time and aircraft.
Special SKYPASS mileage accrual
Airport Services
Extra treatment before and after your flight.
Exclusive Prestige check-in counter:
• No longer will you have to wait in line to check in or board.
KAL Premium Arrival Shower Service:
• Enjoy the use of showers and saunas at the Grand Hyatt Incheon Hotel upon arrival at no charge.
Domestic snack and beverage service:
• As a Prestige Class passenger flying domestically from Seoul/Incheon, we provide snacks and beverages for you.
Lounge services:
• Korean Air premium lounge service is available to Prestige Class passengers.
Priority boarding and baggage handling
NOTE: Services listed may vary according to flight route, time and aircraft.
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How are passengers of First Class served in flights of Qatar Airways?
Flights
Spacious First Class cabin is designed for you to feel comfort during your journey with an ultra comfortable flat bed accompanied with Frette Linen and a duvet. You can choose to work or take a break with thousands of entertainment options. Transform your area into a conductive work space with laptop power, USB plug and an on-air mobile service all provided on our First Class cabins.
First Class passengers of Qatar Airways are served meal with 10 dishes made fussy. Unique flavours, exquisite food presentation, luxurious table linen and modern cutlery will satisfy all of your five senses.
178 movies, 263 TV programs, games, music channels available on the TV mini behind the seat always ready to serve the needs of passengers. At Doha station, passengers can enjoy the massage service, jacuzzi. More particularly, Qatar Airways has added Dreamliner aircraft with spacious space, tinted windows and the bathroom having a window to look outside.
First Class passengers of Qatar Airways are served meal with 10 dishes made fussy. Unique flavours, exquisite food presentation, luxurious table linen and modern cutlery will satisfy all of your five senses.
178 movies, 263 TV programs, games, music channels available on the TV mini behind the seat always ready to serve the needs of passengers. At Doha station, passengers can enjoy the massage service, jacuzzi. More particularly, Qatar Airways has added Dreamliner aircraft with spacious space, tinted windows and the bathroom having a window to look outside.
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How are inflight services for Business Class of Qatar Airways?
Flights
Business Class cabin combines comfort, spaciousness, and superb service with technology. Experience the beauty of great design and a high-tech oasis where you can relax, rest and dream. Lounge on an ottoman, catch some sleep or make productive use of your time with a large work surface. A large working area and total privacy with air mobile service, laptop power and a USB plug will enable you to roll up your sleeves and get busy. Onboard B787, Wi-Fi makes it easy to stay on top of your work with uninterrupted access to colleagues and clients.
Bussiness Class passengers can experience thousands of entertainment options. The entertainment system with an intuitive touch screen helps you quickly find a series of movies, games and music to suit your taste. With the world’s first dual-screen interface onboard B787, you can play a game on your handheld device while waiting for a movie to load on your personal screen.
With Qatar Airways, business class passengers will be served meals and snacks prepared by the world-class chefs as Nobu Matsuhisa as Tom Aikens, Vineet Bhatia and Ramzi Choueiri. If you want to drink a cup of cocktail cappuccino, espresso, a freshly brewed cup of coffee or tea, you can go to a bar on the deck decorated by flowers and magnificent chandeliers.
Bussiness Class passengers can experience thousands of entertainment options. The entertainment system with an intuitive touch screen helps you quickly find a series of movies, games and music to suit your taste. With the world’s first dual-screen interface onboard B787, you can play a game on your handheld device while waiting for a movie to load on your personal screen.
With Qatar Airways, business class passengers will be served meals and snacks prepared by the world-class chefs as Nobu Matsuhisa as Tom Aikens, Vineet Bhatia and Ramzi Choueiri. If you want to drink a cup of cocktail cappuccino, espresso, a freshly brewed cup of coffee or tea, you can go to a bar on the deck decorated by flowers and magnificent chandeliers.
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I have Economy Class ticket, how will I be served in flights of Qatar Airways?
Flights
At Qatar Airways, we offer you the comforts and necessary services during your journey. It is no wonder that for an unprecedented 7 consecutive years, our cabin crew have been voted “Best in the Middle East”.
Your long-haul flights may not belong enough to enjoy all entertainment programs from from the latest blockbuster movies, TV programs, leading video games and the latest music. Economy Class passengers can connect smartphones, tablets with individual screens on each seat. On air mobile service will enable you to send and receive SMS/data during your flight. Onboard our B787, Wi-Fi makes it easy to stay connected across the globe.
Meals and desserts are prepared with a focus on quality and freshness. We strive to create a sophisticated dining experience made with the finest available products. SongeBob with yummy and healthy meals is the preferred meal of children. What’s more, we have a dedicated Young Travelers channel filled with the latest programs, movies and games to keep your child entertained.
Your long-haul flights may not belong enough to enjoy all entertainment programs from from the latest blockbuster movies, TV programs, leading video games and the latest music. Economy Class passengers can connect smartphones, tablets with individual screens on each seat. On air mobile service will enable you to send and receive SMS/data during your flight. Onboard our B787, Wi-Fi makes it easy to stay connected across the globe.
Meals and desserts are prepared with a focus on quality and freshness. We strive to create a sophisticated dining experience made with the finest available products. SongeBob with yummy and healthy meals is the preferred meal of children. What’s more, we have a dedicated Young Travelers channel filled with the latest programs, movies and games to keep your child entertained.
