HELP CENTER

No. However you can upgrade to SKYBOSS and enjoy.

After changing from Promo to ECO, reservation code will be kept and will apply ECO conditions

Yes, you can take your inkjet printer on a plane with Air France as long as it meets the airline's carry-on baggage regulations. It is recommended to pack the printer securely in a protective case or bag to prevent damage during travel. Additionally, you may be required to remove the printer from your carry-on bag during the security screening process at the airport. It is always best to check with the airline for specific guidelines and restrictions before your flight.

You meet the criteria

According to Japan Airlines International regulations, children under 2 years old are not considered individual passengers but will be allowed 1 free checked baggage of 23kg.

Yes, when you fly to the US, you need a medical certificate from a hospital. This is one of the necessary requirements to enter the US, especially in the context of the complicated COVID-19 epidemic. You should contact the hospital to request a medical certificate before flying to ensure compliance with US regulations and entry conditions.

Children 10 years old must be accompanied by an adult. If accompanied by a Grandmother, authorization from the child's Parents is required.

Allowed on board

Hello, I am Tran Anh Tuan, Seafarer, Eticket receipt code is 7690462728, Record locator is KFRYNX. The company booked a ticket for me to fly at 23:10 on February 24, 2022, but the electronic ticket information does not state how many kg of checked baggage I am allowed to bring on the plane, and how many pieces of checked baggage I am allowed to bring, is there an additional fee if I bring a second piece, and is my 28-inch suitcase allowed to be brought on this flight. There is too much general information online but it does not answer my questions, so I emailed the operator, hoping the operator can answer my question. I sincerely thank you
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Hello,

Thank you for contacting us. To answer your question, here is the information about checked baggage and carry-on baggage on your flight:

1. Carry-on baggage: For carry-on baggage, you are allowed to bring one suitcase with dimensions not exceeding 56cm x 36cm x 23cm and one small handbag. The maximum weight for carry-on baggage is 7kg.

2. Checked baggage: For checked baggage, you are allowed to bring one piece with a maximum weight of 23kg. If you want to bring another checked baggage, you will have to pay a fee. If you want to bring a second checked baggage, you will need to pay an additional fee for this piece of baggage.

3. Regarding your 28-inch suitcase, airlines usually allow suitcases of this size on the flight. However, to be sure, you should double check the details with the airline or your ticket agent.

If you need any further information or have any further questions, please do not hesitate to contact us. We wish you a safe and enjoyable flight!

Normally, airlines will allow passengers to check in 1 piece of luggage for free, usually 23kg or 50 pounds. However, checking in the second piece of luggage and additional pieces of luggage will incur a fee depending on the airline and their specific regulations.

Regarding having to pay 1000 USD for the second piece of luggage (50 pounds), this may be the regulation of some special airlines or in case your luggage exceeds the specified weight. To be sure, you should contact the airline you booked your ticket with directly for specific advice.