HELP CENTER

Yes, according to the EVA’s regulation you can select your seat until 24 hours before departure via EVA Mobile App. Please kindly be noted that all passengers who use the advance seat selection service need to make check-in procedures at least one hour prior to their departure time. Nonetheless, EVA Air and UNI Air may adjust seating arrangements if changing aircraft type or dealing with other operational requirements. After your seat has been selected and confirmed, you also can use EVA Mobile to change your seat.

No, you can’t. Please contact with AloTrip to take further information forwait-listed bookings and itineraries with open dates on EVA Air flights.

• Email: [email protected]
• Hotline: 01276687977

In Hong Kong Airlines flights, except service dogs allowed in passenger cabin, other animals as pets (dogs, cats) are not allowed on cabin. They will be carried as checked baggage.
Passengers must contact to make a reservation at least 07 days in advance.

Pets are not regarded as checked baggage allowance. The fee for transporting pets is applied to all animals carried as checked baggage.

Animals must be carried in cage/container in accordance with the international standards. Passengers must prepare well requirement for transporting animals by air.

Mobility support equipment of passengers in flights of Hong Kong Airlines will be allowed to transport without charge, along with baggage allowance.

Yes. All kinds of musical instrument will be transported by the airline as checked baggage, hand baggage, or cabin baggage, provided that the musical instrument must be packed carefully to suffer from any risk during the transportation.

If the baggage has the total size of three dimensions not over 115cm (45in), and the weight of no more than 7kg (15lbs), it will be accepted to carry on board as a Hong Kong Airlines hand baggage allowance and stowed in the luggage compartment above the seat of passenger.

If the baggage exceeds the above mentioned sizes and weight, the airline will carry it as a checked baggage.

If passenger wants the baggage carried as a cabin baggage, please contact us for more information.
- Email: [email protected]
- Hotline: 01276687977

The baggage is only accepted as cabin baggage if all information of sizes and weight of the baggage is provided. The minimum sizes and weight of the baggage.

- Musical instrument, including the hard case, should be of size not more than 80 inches (Length + Width + Height) and weight not more than 35kg (70lbs)
- Total baggage weight per seat should not exceed 50kg (100lbs)

When passengers travel in codeshare flights with Hong Kong Airlines, passengers will obey the regulation on baggage of the airline implementing that flight. Please contact us for more information:
- Email: [email protected]
- Hotline: 01276687977

For long-haul flights involving two or more airlines, the most generous checked baggage allowance will be applied for the entire journey.

For flights with one or more stops, the free checked baggage allowance of individual carriers will apply for their respective sectors.

For the safety and comfort of passengers in flight, Hong Kong Airlines regulates the following notes to cabin baggage:
- Number of piece: 02 pieces for Business class, 01 piece for Economy class
- Weight: 7kg (15.4lbs)/piece
- Sizes: 56cm x 36cm x 23cm (22" x 14" x 9")/piece

All duty-free items must be placed in hand baggage allowance. Any items not obeying the standards of hand baggage allowance must be seen as checked baggage.

Passenger can bring one of the following things on board beside hand baggae allowance:
• One lap-top computer
• A small hand bag
• One small camera / video camera
• One pair of binoculars
• A reasonable amount of reading material for the flight (not for the trip)
• One umbrella or a walking stick
• An infant carrycot and baby food for the flight (when an infant is traveling)
• Crutches or other prosthetic devices

All the excessive or bulky hand baggage will be placed in the aircraft hold. Passenger has to pay excessive carry-on baggage charge of HKD500/ piece (regardless of whether the check-in baggage allowance is used or not). Passengers should arrange suitable time to make arrangement for excessive hand baggage.

For safety reasons, dangerous goods such as items listed below are not permitted to be carried in passenger baggage (checked or unchecked):
- Guns, firearms and other devices causing serious injury, or capable of being mistaken for such devices
- Devices designed especially to stun or immobilize
- Items with a sharp points or sharp edge capable of causing serious injury
- Tools capable of causing serious injury or threatening the safety of aircraft
- Objects capable of causing serious injury when used to hit
- Explosives and incendiary substances and devices causing serious injury or threatening the safety of the aircraft

In some cases, these items can be carried by authorized persons who require them to undertake essential tasks concerning the operation of airport, aircraft... The authorized persons as aircraft crewmembers in in-flight duties or as part of mandatory emergency survival or medical equipment can carry these items.

In addition, some restricted items can be transported in cargo area of aircraft if they are packed carefully and do not endanger the aircraft.

Some restricted articles, though prohibited from carriage in the cabin of the aircraft, may be transported by passengers in their hold baggage so long as the items will not endanger the aircraft, are properly packed, and are authorized for carriage by the airline operator concerned.

Liquids, aerosols, and gels are seen as restricted baggage in aircraft of Hong Kong Airlines. Yet, they can be transported by the airline, if they meet the following conditions:

- Liquids, aerosols, and gels must be put kept in containers of no more than 100ml each.
- Containers must be placed in a transparent plastic bag of no more than 1000ml. The bag must be easily closed and checked.
- Each passenger is allowed to have 01 transparent plastic bag.
- The plastic bag must be checked separately at the checking point.

Examples of Liquids, aerosols, and gels include Drinks, including water and juices; Soups and sauces; Perfumes and deodorants (liquid or liquid-solid mixture); Creams, balms, lotions and oil; Cosmetics such as mascara and lip gloss; Pastes, including toothpaste; Pressurized foams and sprays, including shaving foam, hairspray and spray deodorants; Gels, including hair and shower gels; Contact lens solution; and Any other items of similar consistency.

Exemption from the above restrictions on Liquids, aerosols, and gels will apply to:
- Medications in quantities reasonably sufficient for the flight time must have doctors’ prescription or expedient screening.
- Baby food (e.g. milk, juice, sterilized water) used for a baby or child travelling along with the passenger.
- Special dietary items important to passenger’s health.
- Flight crew in uniform and on duty on the day(s) of journey.
- Tools of trade for airport staff (e.g. detergent used by cleaners) entering the sterile area and on board aircraft.
- Items in quantities more than 100ml, such as liquor and perfumes, purchased at Hong Kong International Airport or at other airports placed in sealed tamper-evident bags, with the receipt clearly displayed in the sealed bags.