HELP CENTER

Sporting Equipment is subject to the applicable standard excess baggage charges if in excess of the standard of Hong Kong Airlines baggage allowance.

If you only have the hand baggage, you can not pack together in just one package. Three of you should carry 3 seperate packages which cannot exceed 7KG for each.

A reference number and ticket number in your EVA Air Electronic Ticket will be immediately displayed on the mobile screen after you successfully complete your purchase via mobile. Or, such information will be send to your emailaddress afterward. In case you do not receive these information, please contact AloTrip. We will resend the notification to your email address.

• Email: [email protected]
• Hotline: 01276687977

No, you cannot. In case you booked an EVA Air ticket via EVA Mobile, you cannot demand a refund through this app. Nonetheless, you can make a refund request in our website AloTrip.com. Filling your information in a refund application, then you can enquire the refund processing in the website by using your credit card number and passenger name. This progress will take place during approximately two months. Service fees for the refund processing will be charged to your credit card accordingly.

Email: [email protected]
Hotline: 01276687977

Except from EVA Air’s ticket fare, you may be required travel taxes and fees. These additional travel charges are different because they are set by the country’s authorities or the airport operators at arrival or departure points. These fees may be included or excluded in the ticket fair. Therefore, depending on the airport you arrive or departure, you may be asked to pay additional taxes/ travel charges or not.

After you successfully book EVA Air’s ticket, an electronic ticket is issued and sent to your email address, then all of your ticket data is stored in our electronic database. Thereby, when you check in at the airport, you just need to show your passport and the credit card used to pay for the ticket, then you can easily obtain your boarding pass.

You can book for a maximum of 4 passengers per one transaction with EVA Air. Please kindly be noted that children from 2 to 11 years old must be accompanied by an adult (from the age of 16). An infant/ child fare will be charged when an infant (under 2 years of age) travels with a parent / guardian and the infant does not occupy a seat. For further information, please contact AloTrip.

• Email: [email protected]
• Hotline: 01276687977

It depends. Any changes in your flight time schedule depend on EVA Air’s applicable fare rules/ conditions and seat availability. If you would like to change your travel dates, you need to contact to AloTrip in advance to make necessary changes. If changes have not been made before departure, you cannot show up the ticket you booked before to travel on your new desired dates and routing. It means you need to purchase a new ticket for travel on your new desired travel dates and routing.

• Email: [email protected]
• Hotline: 01276687977

The answer is no. If passenger who booked this ticket cannot travel as plan, please make a request for a ticket refund because passenger name in the ticket cannot be changed. To ensure passenger’s convenience, EVA Air must confirm the accuracy of all passenger information. Hence, if you are a member of Infinity MileageLands, make sure that the name on the ticket is similar to your Infinity MileageLands membership profile and passport. Using the same name will ensure that your mileage credits are accumulated.

According to EVA Air conditions, all passengers who book online are required to show their credit card they used to purchase the ticket when making the check-in procedure at the airport. This rule is given with an objective of keeping safe the cardholders and preventing credit card fraud. EVA Air has the right to deny boarding to passengers who cannot present the original credit card used to purchase ticket.