HELP CENTER

Hong Kong Airlines are not responsible for the hand baggage of passengers. The airline is not responsible for the loss of money, jewellery or other similar valuables from checked baggage.

For any delayed, stolen, lost or damaged baggage issues, please contact Hong Kong Airlines immediately for assistance.

Lost & Found Telephone Enquiry:
- Tel: (852) 3713 1300
- Fax: (852) 2261 0968
- Email: [email protected]
- Office Hours: Mon - Sun 09:00 - 23:00

Wheelchairs will be provided for passengers of the service is required. For passengers who require wheelchair service because of illness, a medical certificate may be presented to confirm the fitness for travel.

The answer is yes. You can use your credit card to purchase ticket for your friends, families, relatives…provided that the person you book ticket for must travel on the same flight with you. In this case, as the credit card holder, you must show your credit card to EVA Air and sign in an indemnity form. The signing can be done by several ways:

- Book online via AloTrip:
Email: [email protected]
Hotline: 01276687977

- Visit any EVA Air office during business hours and at least 48 hours prior to the passenger’s scheduled departure to present your credit card and sign in an indemnity form.

- Visit EVA Air counter at the airport at least one hour before the departure time to present your credit card and sign in an indemnity form.

Reservation can be made from 7 hours to 360 days prior to the departure time. After successfully booking, a reservation reference number and ticket number will be automatically generated by the EVA Air system.

Yes, it is completely secure. All your EVA Air sensitive information such as your credit card details and all your personal information will be securely encrypted before being transfered over the internet. Your personal data is just used to help EVA Air in providing better services. They will not be used to send to the third parties without your permissions.

For all EVA Air flights arrive or departure from USA airports, a no-penalty 100% refund will be applied in case the refund application is made within 24 hours and your scheduled flight departure is at least one week (168 hours) away at time of booking.

EVA Air mobile reservation system uses SITA CCA authorization system to obtain an approval code. For that to happen, an on-the-spot currency conversion is made to US dollars. While this procedure is taking place, some banks may send an instant message to their clients to notify them. Nevertheless, the exchange rate applying to the payment is actually calculated when the booking confirmation is finished. Thereby, there may be a minor difference in the indicated prices because of changes in foreign exchange.

Yes, we do. In addition to EVA Air, we can assist passengers to book on our international flights with onward connections using other airlines to make sure that your trip is most convenient and smooth.

You do not need to reconfirm reservations or return flights if you satisfy all following conditions:

- The ticketed passenger travels in accordance with his/ her confirmed itinerary, and
- Local contact information for each stopover and the turnaround destination are provided in advance.

Otherwise, if there is any change in your plan, you must reconfirm your reservation for EVA Air onward or return flights.

The required information to book a ticket on EVA Air flights and most other airlines includes:
- Passengers names
- Telephone number or name of the hotel/ accommodation in each city where you plan a stopover or return trip
- Office and home telephone number