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HELP CENTER
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Can I use Cathay Pacific check-in kiosk if I have baggage?
Check In
Yes, simply check in your baggage at our Self Check-In Bag Drop Counter, or any available counter, after using the kiosk.
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Can I change my Cathay Pacific etickets?
Change
Passengers can change tickets of Cathay Pacific booked online. The change fees depend on fare type. Please contact us if you have any requirement, we will check your ticket status and change for you:
• Email: [email protected]
• Hotline: 01276687977
• Email: [email protected]
• Hotline: 01276687977
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Can I change my flight if my CathayPacific has connecting flights with other carriers?
Change
You can change flight bookings if the journey has a connecting flight with other airlines and that ticket is issued by Cathay Pacific.
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Can I change dates or flights of Cathay for one passenger in a group of passengers under one reservation code?
Change
A passenger cannot change time or departure in a group booking code. As all passengers in booking record have to change.
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Can I use my card to pay for changes in Cathay Airlines bookings of another person?
Change
Yes, you can pay for the changes for another person providing that the credit card payment paid for ticket must be authenticated by verification, otherwise, the cardholder will be required to present the physical card used for verification.
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How long would it take to get refund after cancelling flight of Cathay Pacific Airlines?
Refund/Cancellation
In case you would like to cancel your ticket, we will send you a Refund Form for you to sign in. After you sign and send back the form to us. We will process and refund you soon.
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Am I still required to check in if I’ve been assigned a seat on Cathay?
Check In
Yes, you are still required to check in and print your boarding pass for your flight. Please be reminded that you must check in at least one hour before departure, or your reserved seats will be released.
You can check in:
• Online or via your mobile device from 48 hours up to 90 minutes prior to departure; or,
• At the Self Check-In Kiosks (if available) or at the airport counters at least 60 minutes before departure.
You can print your self-print boarding pass or/and send mobile boarding pass to your mobile device if you are departing from airports where the service is available.
You can check in:
• Online or via your mobile device from 48 hours up to 90 minutes prior to departure; or,
• At the Self Check-In Kiosks (if available) or at the airport counters at least 60 minutes before departure.
You can print your self-print boarding pass or/and send mobile boarding pass to your mobile device if you are departing from airports where the service is available.
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Am I allowed to smoke on any of Cathay Pacific Airways routes?
Flights
All of Cathay Pacifc flights are non-smoking flights, and smoking is not allowed inside the lavatories.
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Can I make phone calls during the flight of Cathay Airways?
Flights
For safety reasons, cell phones are not allowed to be used at all times on board. However, you may wish to use our telephones installed in our aircraft to contact your family and friends.
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I have strict dietary rules to follow. What kind of special meals are available on board?
Special orders
We offer more than 20 special meals to cater for passengers with special ethnic, dietary and religious needs. You need to inform us at least 24 hours before your scheduled flight.
