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HELP CENTER
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How do I make date and time changes to my flight of Cathay Pacific?
Booking
I you want to make date and time changes to your flight bookings, please contact us as below so that we will check your ticket condition. If your ticket is changeable, we will change as your requirement and send you confirmation.
• Email: [email protected]
• Hotline: 01276687977
• Email: [email protected]
• Hotline: 01276687977
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Can I make a meal request when I change my flight of Cathay Pacific booking online?
Booking
Passenger can make a meal request when you change your flight booking online. Please contact us as below so that we will help you to select seat.
• Email: [email protected]
• Hotline: 01276687977
• Email: [email protected]
• Hotline: 01276687977
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Do I have to pay with the same credit card on which the original ticket was charged for any additional payment on the changes of Cathay Pacific?
Booking
No, you are not required to pay with the same credit card. However, the passenger may be asked to present the physical credit card(s) charged for the tickets for credit card verification upon check-in.
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Why have I not received my e-ticket receipt of Cathay Pacific?
Booking
After your payment, an e-ticket itinerary receipt will be sent to the email address that you have provided during the online booking process. If you have not receive you e-ticket receipt, please check your spam box, or please contact us as below so that we will resend your ticket:
• Email: [email protected]
• Hotline: 01276687977
• Email: [email protected]
• Hotline: 01276687977
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How do I book an Extra-legroom Seat?
Booking
Passengers can book an Extra-legroom Seat by contacting us after ticket issuance, up to 24 hours before flight departure.
Extra-legroom Seats are assigned for an additional charge to eligible passengers on a first-come, first-served basis on flights operated by Cathay Pacific Airways and Dragonair.
Please contact us:
• Email: [email protected]
• Hotline: 01276687977
Extra-legroom Seats are assigned for an additional charge to eligible passengers on a first-come, first-served basis on flights operated by Cathay Pacific Airways and Dragonair.
Please contact us:
• Email: [email protected]
• Hotline: 01276687977
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How is extra-legroom seat in Cathay Airlines?
Booking
Seats for oversized passengers have some certain characteristics, including:
- More room in seat than other seats in the economy cabin;
- Seats are located near the emergency exit doors;
- Arm-rests between the oversized seats cannot be retracted because meal-trays are stowed in the arm-rest section.
- More room in seat than other seats in the economy cabin;
- Seats are located near the emergency exit doors;
- Arm-rests between the oversized seats cannot be retracted because meal-trays are stowed in the arm-rest section.
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Are Extra-legroom Seats in Cathay flight refundable?
Booking
Passengers book extra seat will be refunded in the following cases:
- The flight is cancelled by Cathay Pacific/Dragonair
- The connecting flight is missed because of flight re-timing of an inbound/outbound Cathay Pacific Airways/Dragonair-operated flight
- If Extra-legroom Seat is not available when you move to a different flight.
- The flight is cancelled by Cathay Pacific/Dragonair
- The connecting flight is missed because of flight re-timing of an inbound/outbound Cathay Pacific Airways/Dragonair-operated flight
- If Extra-legroom Seat is not available when you move to a different flight.
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I am a normal people, can I order Extra-legroom Seat in Cathay Pacific flight?
Booking
Cathay Pacific Airways checks the condition of the passenger at counters or boarding gate to ensure whether the passenger meets requirements for the oversized seat service. If passengers do not qualify, the passenger will be assigned in normal seats before boarding without refund.
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How can I check Cathay Pacific airfares from your site?
Booking
You just access our website http://flight.alotrip.com/ then search flight you want. Then you click to choose flights of Cathay Pacific. There will be all flights on that day and they are arranged from lowest to highest.
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When book First or Business Class of Cathay Pacific in an itinerary with multiple sectors, why am I placed in a lower class?
Booking
If an aircraft serving a sector of your itinerary does not have a First or Business Class cabin, you will be placed in a lower cabin class.
For example, a passenger buy a First Class ticket for the route of London-Hong Kong-Sydney-Hong Kong-London, and the flight from Hong Kong to Sydney does not have a First Class, he will be placed in Business or Economy class.
If the requested cabin class is not available in one of flights in your itinerary, you will be announced when booking. Please note that your entire itinerary is priced in the cabin class you requested.
For example, a passenger buy a First Class ticket for the route of London-Hong Kong-Sydney-Hong Kong-London, and the flight from Hong Kong to Sydney does not have a First Class, he will be placed in Business or Economy class.
If the requested cabin class is not available in one of flights in your itinerary, you will be announced when booking. Please note that your entire itinerary is priced in the cabin class you requested.
