HELP CENTER

There is no need to reconfirm your flight when you fly with us as well as our codesharing partners. However, if you are unable to show up at the airport, please contact us and notify us in advance. If not, your onward booking(s) will be cancelled.

Should you lost your ticket, please should not worry. Please contact us as below so that we will send you e-ticket again.
• Email: [email protected]
• Hotline: 01276687977

Online Check - In helps passengers to save time of checking in at the airport. Passengers can use web check-in in flights of Cathay Pacific Airways, Dragonair, and other airlines in the same itinerary. Passengers can:
• Select flights
• Select seat
• Print Check-In Confirmation and boarding pass

Online Check-In is applied to passengers with e-Tickets and their companion under the same booking.

Yet, there are some exceptions. The following passengers cannot check in online:

• Require Medical Assistance
• Are Unaccompanied Minors
• Travel in a group and are registered as a group in the booking
• Need to tender additional payment for their ticket

To check in online, passengers’ travel documents must have the validity of at least 6 months from the date of return.

Passengers have to take responsibility to ensure the validity of their Entry Visa or Transit Visa before entering or leaving a country as destination or stopover.

Up to 8 flights will be displayed for you to check in anytime. You can check them in one by one.

Yes, you can check in for connecting flights with other airlines as long as the first sector is Cathay Pacific or Dragonair. Please note these check-ins are subject to other airline policies and restrictions.

Yes, you can check in for your companions if you and your companion have the same booking code.

There are several possible reasons why you cannot check in online:

1. Your ticket is not an e-ticket.

2. You conduct a wrong check-in process, or wrong order of routes in your journey. You must check in for flights respectively as in your itinerary.
For example, if your flight itinerary is Hong Kong - Vancouver - New York. You must check in for Hong Kong - Vancouver prior to checking in for Vancouver - New York.

It is also applies for tickets issued on partner airlines, for example:
American Airlines: Dallas - New York
Cathay Pacific: New York - Hong Kong

In this case, you must check in on the partner carrier American Airlines flight first to be able to check in for the later - Cathay Pacific flight.

3. The following cases of passengers are not allowed to check in online and must proceed to the airport for check-in:
* Passengers requiring Medical Assistance
* Unaccompanied Minors
* Passengers travelling in a group and are registered as a group in the booking
* Passengers whose ticket requires some additional payment

Yes, simply check in your baggage when collecting your boarding pass at the Self Check-In Bag Drop Counters at the departure airport.

Online Check-In is available beginning 48 hours up to 90 minutes before the flight departure time.