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HELP CENTER
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What terminal at LAX does Vietnam Airlines fly out of? Thank you.
Flights
Thank you for your message. Vietnam Airlines flies out from Terminal 1 of LAX airport.
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What is infant ticket and how do I book one in Cathay Pacific from Hong Kong?
Booking
An infant ticket is for infants aged between 1 week and 2 years old not occupying a seat. An infant has to travel with at least one adult.
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If I want to purchase a seat for baby under 2 in Cathay Pacific flights, how can I do it on the web?
Booking
To book an occupied seat for an infant under 2 years old, the booking must be done offline.
After you book for an adult, please contact us to require seat for your baby:
• Email: [email protected]
• Hotline: 01276687977
*Please note that the infant passenger must be under 24 months throughout the whole journey. If the infant turns 2 years old before the return trip, please contact us for ticketing assistance.
After you book for an adult, please contact us to require seat for your baby:
• Email: [email protected]
• Hotline: 01276687977
*Please note that the infant passenger must be under 24 months throughout the whole journey. If the infant turns 2 years old before the return trip, please contact us for ticketing assistance.
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How can I collect my Cathay Pacific tickets?
Booking
All tickets are issued as electronic tickets (eTicket).
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Can I book now and pay later for Cathay Pacific Airlines tickets?
Booking
Pay Later allows you to confirm your seat first and pay later. The fare price remains on hold; however, taxes, fees, and carrier surcharges are subject to change. The booking on hold is effective for 24 hours; if payment is not made within 24 hours, the seat will be released.
Pay Later can only be offered if seat is confirmed at least 72 hours before the departure time and date.
Pay Later can only be offered if seat is confirmed at least 72 hours before the departure time and date.
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How do I know that I have completed the online payment for Cathay Pacific ticket successfully?
Booking
After your payment, you will receive a confirmation and eticket shortly to the email you used to book flight.
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Can I make a seat request when I change my flight booking online?
Booking
Passenger can make a seat request when you change your flight booking online. Please contact us as below so that we will help you to select seat.
• Email: [email protected]
• Hotline: 01276687977
• Email: [email protected]
• Hotline: 01276687977
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Can I change my Cathay Pacific e tickets booked?
Booking
Currently, passengers can change Cathay Pacific tickets in flights to Africa, Australia, Bahrain, Bangladesh, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Luxembourg, Malaysia, the Maldives, Mexico, Netherlands, New Zealand, Pakistan, Peru, Republic of Ireland, Russia, Saudi Arabia, Singapore, Sri Lanka, Switzerland, the Philippines, the USA, U. A. Emirates, United Kingdom, Taiwan, Thailand and Vietnam.
Note: Passengers have to pay for the changing fee and the difference in fare, if any.
Note: Passengers have to pay for the changing fee and the difference in fare, if any.
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Can I change my route with Cathay Pacific if my booking has connection flights with other carriers?
Booking
You can change flight bookings with other carrier’s connecting flights, provided that the original Cathay Pacific tickets were purchased online.
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Can I change dates or flights for several passengers in a group with one reservation code of Cathay Pacific?
Booking
All passengers under the same original booking record are required to change dates and/or flights together when changing flight bookings online.
