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HELP CENTER
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Size and weight of checked baggage in flight to France
Checked baggage
In normal, flight from/to Americas: sum of 3 dimensions not exceeding 158cm (62in) per package, and total sum of 3 dimensions not exceeding 273cm (107in)
Domestic flight in Vietnam/Asian/Asia/Europe: sum of 3 dimensions not exceeding 203cm
For more information, you should provide us the airline and your schedule
Domestic flight in Vietnam/Asian/Asia/Europe: sum of 3 dimensions not exceeding 203cm
For more information, you should provide us the airline and your schedule
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No Last name/Surname on passport. How to write on ticket?
Booking
In this case, you can input your name to both of surname and name on the ticket.
Example: your name is HARPREET SINGH as the first name and the Last name is empty. You can input HARPREET as the first name and SINGH as the last name.
Example: your name is HARPREET SINGH as the first name and the Last name is empty. You can input HARPREET as the first name and SINGH as the last name.
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Rules of Vietnam Airline for woman in pregnant 22 weeks in
Special orders
I am in pregnant in 22 weeks. I had a Medical Clearance from my doctor in Jul 12 for the flight from Danang to HCM in Jul 13. I will turn back HCM in the flight in Jul 23. So, I need to have a new one from the doctor or not?
In general, Pregnant passengers under 32 weeks are accepted to travel as regular passengers with no Medical Clearance.
If you have any systems such as bleeding or morning sickness, or if you have any complications including threatened miscarriage, anemia, or toxemia of pregnancy during pregnancy or in special cases below, you must have Medical Clearance:
- Previously having twin, triplet children;or multiple pregnancy;
- Having complications which can be arisen when delivery;
- Being pregnant by artificial insemination.
In general, Pregnant passengers under 32 weeks are accepted to travel as regular passengers with no Medical Clearance.
If you have any systems such as bleeding or morning sickness, or if you have any complications including threatened miscarriage, anemia, or toxemia of pregnancy during pregnancy or in special cases below, you must have Medical Clearance:
- Previously having twin, triplet children;or multiple pregnancy;
- Having complications which can be arisen when delivery;
- Being pregnant by artificial insemination.
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Can I request a wheel chair even If I have my ticket already? Also I use oxygen and have a portable. Will this be counted as a carry on and can I still have one other carry on?
Special orders
You can order a wheel chair at the airport even if you have your ticket.
You need provide us: flight information, your personal information for being supported.
To these passengers, oxygen portable will be counted as a carry on luggage.
You need provide us: flight information, your personal information for being supported.
To these passengers, oxygen portable will be counted as a carry on luggage.
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Additional luggage in allowance for domestic flights in Vietnam area
Excess baggage
You should send AloTrip your booking details: booking number, reservation code, itinerary and amount of luggage you want to buy for support.
For low-cost airlines (Vietjet, Jestar, ...), cost bases on real weight. Maximum is 40kgs for each passenger.
For other airlines, you can buy on their website or at the airport when check-in.
For low-cost airlines (Vietjet, Jestar, ...), cost bases on real weight. Maximum is 40kgs for each passenger.
For other airlines, you can buy on their website or at the airport when check-in.
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Change the Date of Birth on the e-ticket
Ticket
You can fix your date of birth on the e-ticket.
You should send booking information, passport photo to AloTrip or agent for support.
You should send booking information, passport photo to AloTrip or agent for support.
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Can the checked baggage be sent directly from Hanoi to Vancouver (transit Taiwan)
Checked baggage
If there is one airline support your flight, your baggage will be sent directly.
If there are more than one airline do, with their discussion, your baggage may be sent directly or be resent. For more information, please call AloTrip or airline office.
If there are more than one airline do, with their discussion, your baggage may be sent directly or be resent. For more information, please call AloTrip or airline office.
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Fee for cancelling ticket
Refund/Cancellation
Sure. You have to pay fee. This fee includes: changed cost of airline, fee of AloTrip, ...
Fee depends on the class of your ticket which you want to caancel.
For the clear fee, you can send us the flight information you want to change.
Fee depends on the class of your ticket which you want to caancel.
For the clear fee, you can send us the flight information you want to change.
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Time of ticket delivery
Booking
Please send us your flight information and your personal information then AloTrip will confirm that your booking is successful or not then we will send you the e-ticket with airline booking confirm to your email. You print this e-ticket, take to the airport and get the boarding card when check-in.
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Booking for applying visa to Spain
Booking
You can make booking, print it then apply with other documents for visa.
Or you should pay for the booking for keep the price if airline have rule about cancellation/refund.
Some airlines will support for cancellation/refund free if the visa is rejected.
Or you should pay for the booking for keep the price if airline have rule about cancellation/refund.
Some airlines will support for cancellation/refund free if the visa is rejected.
