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HELP CENTER
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Can not find flight information on Vietnam Airline website
Booking
There may be a problem on Vietnam Airline website so you can not find flight information. You should contact AloTrip or agent for support.
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How weight of baggage in Vietnam Airline flight to Germany?
Checked baggage
To Vietnam Airline, you can take 01 checked baggage and 02 cabin baggages ( with class Bussiness/ specical Economy) or 01 checked baggage and 01 cabin baggage ( with class Economy)
- Class Bussiness: maxium 44kgs ( 30kg of checked baggage, 14kg of cabin baggage)
- Class Economy: maxium 27kgs ( 20kg of checked baggage, 7kg of cabin baggage)
- Class Bussiness: maxium 44kgs ( 30kg of checked baggage, 14kg of cabin baggage)
- Class Economy: maxium 27kgs ( 20kg of checked baggage, 7kg of cabin baggage)
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Frozen seafood and ADM Vinamilk as the checked baggage?
Checked baggage
To Vietnam Airline, you can send frozen seafood and a vinamilk box as checked baggage, if:
- Frozen seafood must be packed carefully in styrofoam box with under 2,5kg of dry ice
- Frozen seafood box and vinamilk box should be packed as a package
- Frozen seafood must be packed carefully in styrofoam box with under 2,5kg of dry ice
- Frozen seafood box and vinamilk box should be packed as a package
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Does the ticket price on AloTrip website include tax and fee?
Ticket
The price on our website is the last price which customers have to pay, include tax and fee already.
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Are women who are in pregnant allowed in Malaysia Airlines?
Special orders
As per Malaysia Airlines' rule, women who are pregnant beyond 6 months are not allowed to fly into the country.
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Buy 01 more checked baggage
Checked baggage
You should send AloTrip your booking details: booking number, reservation code, amount of luggage you want to buy for support.
For low-cost airlines (Vietjet, Jestar, ...), cost bases on real weight.
For other airlines, you can buy on their website or at the airport when check-in.
For low-cost airlines (Vietjet, Jestar, ...), cost bases on real weight.
For other airlines, you can buy on their website or at the airport when check-in.
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I have a ticket reservation from Feb 2017. How do I do for support?
Ticket
Normally, the reserved amount is not refunded, it is used for new booking. The applied period is limited. You should contact to airline or agent to support, provide some information about old booking reference and new booking reference: reservation code (PNR), names, itinerary.
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Can take a Ball pump (by hand) as a cabin baggage in Vietjet Air flight?
Hand baggage
To Vietjet Air, you can take your ball pump as a cabin baggage if it has size and weight in permission. It must not exceed 45 inches ( 22" x 14" x 9" or 56cm x 36cm x 23cm) in size and 7kg/15Ibs in weight). Especially, the ball pump must not be metal.
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CPU can be send as checked baggage or cabin baggage or not?
Checked baggage
To almost airlines, you can take CPU on the airplane as checked baggage or cabin baggage. However, you can take it as cabin baggage if it does not exceed 7kg.
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Checked baggage in allowance are permitted in United Airlines Domestic flight
Checked baggage
To United Airlines, amount of checked baggage depends on your ticket class.
Economy class: not exceed 2 packages with maximum 23kg per pax
Business class: not exceed 3 packages with maximum 35kg per pax
Economy class: not exceed 2 packages with maximum 23kg per pax
Business class: not exceed 3 packages with maximum 35kg per pax
