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HELP CENTER
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Can all tickets be cancelled and get refund?
Refund/Cancellation
Due to tickets conditions, Airlines’s rules, tickets can be cancelled and pasengers can get refund or not
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Documents need to prepared for passenger in pregnant for 27 weeks
Special orders
Passenger should prepare Medical Clearance with stamp from hospital or notice of doctor.
Otherwise, passenger have to write a commitment form to commit all responsibility
Otherwise, passenger have to write a commitment form to commit all responsibility
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Regulations of baggage for student in program Eiffel scholarship
Checked baggage
Students can be added more 5-10kg to check baggage before issuing ticket
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How much wine I can bring on board for 8 pesons?
Special orders
Normally, total is 40 lites for 8 persons. Each person not exceeding 5 lites
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Can I bring feng-shui stone on board ?
Special baggage
Can if you send it as a check-in baggage.
To as cabin baggage, it is not exceeding 7kg, and packed carefully
To as cabin baggage, it is not exceeding 7kg, and packed carefully
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Can buy Extra 15kg check-in bag after booking ticket finished?
Checked baggage
Passengers can buy extra baggage after booking ticket.
Passenger can choose to buy as equivalent package of baggage as the kilograms of 15kg, 20kg, and 30kg with equivalent charge.
Passenger can choose to buy as equivalent package of baggage as the kilograms of 15kg, 20kg, and 30kg with equivalent charge.
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How to pay extra baggage after receiving ticket confirmation?
Excess baggage
Passengers can buy extra baggage after receiving ticket confirmation. Fee depends on airline regulations.
Passenger can require agent or contact to Airline for support.
Passenger can require agent or contact to Airline for support.
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Cancel tickets of Vietjet Air for 3 passenger because there is one person got accident
Refund/Cancellation
To passenger who got accident, airline will agree to refund if she/he provide the Medical Clearance.
To 2 other passenger, depends on airline regulations, passengers can get refund or not. Sometimes, you have to provide documents to prove the relationship with accidented-one
To 2 other passenger, depends on airline regulations, passengers can get refund or not. Sometimes, you have to provide documents to prove the relationship with accidented-one
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I forgot to book an extra checked in bag for my flight can I still do that at the airport?
Checked baggage
Absolutely. You can buy an extra checked in bag at the airport or you can book via AloTrip for better price.
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How much of baggage are we entittled with the flight booking?
Checked baggage
To lowcost airlines, passengers can bring 7kg hand bag for free. You have to pay for check-in baggage.
To traditonal airlines, passengers can bring 7kg hand bag and min 20kg check-in baggage for free depends on regualations of airlines and ticket's class.
To traditonal airlines, passengers can bring 7kg hand bag and min 20kg check-in baggage for free depends on regualations of airlines and ticket's class.
