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HELP CENTER
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May our checked-baggage go straight on the flight by British Airways with 2 transit places?
Checked baggage
Due to itinerary, your checked-baggage is permitted to go straight or not. It depends on countries’s rules where the flight transits, too.
Some countries (USA, Canada,...) requires passengers have to check-out then check-in baggage again at transit place.
For more details, please contact to AloTrip or Airlines.
Some countries (USA, Canada,...) requires passengers have to check-out then check-in baggage again at transit place.
For more details, please contact to AloTrip or Airlines.
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How many kgs baggage from Ho Chi Minh to Tulo - France of Air France & Turkey Airlines?
Checked baggage
If the flight is operated by Air France or ticket is issued by AF, you are allowed 1 bag 23kg. If by Turkey Airlines, it is 1 bag 30kg.
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Can I choose “Pay later” for the ticket from AloTrip?
Payment
No, you can not. You must to pay for AloTrip before issuing tickets
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How can I log in on Jetstar and view my booking, buy extra bagage?
Ticket
Because of booking with AloTrip - an agent, you can not check you booking on Jetstar’s website.
However, you can call to Jetstar for checking and buying extra baggage.
However, you can call to Jetstar for checking and buying extra baggage.
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Wrong email on booking
Special orders
AloTrip always contacts with customers via email so if your email is wrong, pls send us the correct one with the booking number through [email protected]
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Wrong departure date in ticket, how to fix?
Change
For un-issued tickets, you can book the other one with the right date.
For issued tickets, you must to pay a fee for changing.
For issued tickets, you must to pay a fee for changing.
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Can Promotion-ticket be refunded?
Ticket
For almost Airlines, Promotion – ticket can not be refunded.
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Middle name in ticket is lost , how to fix?
Ticket
Due to Airline rules, you can be supported to fix the name on the ticket free or with fee.
You should send photo of your passport to email [email protected] for us to check and require Airlines to fix.
You should send photo of your passport to email [email protected] for us to check and require Airlines to fix.
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Can I take cigarettes on board?
Hand baggage
Yes. You can if you buy it in Duty-free area. You can take on board as hand-baggage
Otherwise, you should put it in checked-baggage.
Otherwise, you should put it in checked-baggage.
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Which ticket class will be accumulate bonus miles?
Program
After being members of LotusSmile program, you can accumulate bonus miles for every flights with every ticket-class which Vietnam Airline support or operate (if permitted in condition between Airlines)
