HELP CENTER

You can contact the ticket agent or the airline directly about this case to have the best support.

Sure. But you should wrap the TV in the wood box. In case, it is broken in the transportation process, you will not have any compensation. However, if it is lost, you will be compensated about 20USD/KG.

For your drawing, you can still carry it in the hand luggage. However, you should ensure that the total weight of your hand baggage should not exceed 7KG.

To register for the customer loyalty program of Malaysia Airlines, please contact directly Malaysia Airlines to have better support.

You should please contact directly with Thai Airways to get more detail instruction and information about registering Royal Orchid Plus membership card.

For almost airlines, children are not allowed to fly alone. There should be at least one adult to fly with them.

According to the regulation of almost airlines, the hand luggage allowance for passengers is 7KG maximum.

If you book Jetstar ticket via AloTrip system and successfully receive the reservation code, you can hold the ticket and pay for it within 24 hours from the time you book the ticket.

For almost airlines, passengers are allowed to bring 1 small pack of cigarette without addictive substances. However, you must not smoke on the airplane.

It depends on the regulations of each airline. For instance, 2 domestic airlines of Vietnam including Vietnam Airlines and Vietjet Air still allows passengers to bring laptop to the airplane. For Vietnam Airline, laptop will not be included in the total weight of hand luggage, but it is vice versa for low-cost airlines like Vietjet Air and Jetstar Pacific.