HELP CENTER

Air France's baggage handling process includes the following steps:

1. Baggage check-in: Passengers bring their baggage to the Air France check-in counter at the airport to check in their baggage. The baggage will be checked and tagged to ensure tracking and delivery to the correct destination.

2. Security check: The baggage will be security checked before being loaded onto the plane. Passengers need to comply with the regulations on prohibited baggage on the plane to avoid unwanted incidents.

3. Baggage transport: The baggage will be transported from the check-in counter to the plane through the Air France baggage transport system. The baggage will be placed in the aircraft's baggage compartment and arranged in order for easy retrieval when needed.

4. Baggage collection: After landing, the baggage will be transferred from the plane to the airport and taken to the baggage claim area. Passengers can go to this area to retrieve their baggage after departure.

5. Customer support: In case of lost or damaged baggage, passengers can contact Air France customer support staff for assistance and guidance to resolve the problem.

Thus, Air France's baggage service process is carried out professionally and conveniently to ensure that passengers will receive their baggage safely and on time. The airline also provides baggage tracking services to help passengers find and retrieve lost or misplaced baggage.

In addition, Air France also provides special services such as baggage for children, oversized baggage, special baggage such as medical baggage or conference baggage. Passengers need to notify the airline in advance to receive support and arrange appropriate baggage

To purchase additional baggage, please contact AloTrip at email: [email protected] ỏ livechat with us

We can assist you in purchasing baggage even if you do not book your flight ticket through AloTrip

The maximum dimensions allowed for golf equipment on a flight typically vary depending on the airline. However, most airlines have a maximum size limit of around 62 linear inches (length + width + height) for golf bags. It is important to check with your specific airline for their exact size restrictions before traveling with your golf equipment.

To complete the procedures at the airport, you can use one of the following documents:
- Ask the police for confirmation
- Or you can have an identification on VNeID
- Or use a driver's license or passport instead of ID card

Foldable baby/child strollers are allowed up to the boarding gate and will be collected by the staff at the boarding gate and will be checked in as free baggage. Therefore, there is no maximum size requirement.

Please be informed that all arriving travellers to Malaysia are required to submit the Malaysia Digital Arrival Card (MDAC) three (3) days prior to your scheduled departure date via the following link: https://imigresen-online.imi.gov.my/mdac/main

All travellers are required to submit their Malaysia Digital Arrival Card (MDAC) before arriving in Malaysia, except:

Malaysian citizen or Permanent Resident
Singaporean citizens
Diplomatic and Official Passport holders
Malaysia Automated Clearance System (MACS) Holder
Brunei Common Certificate of Identification (GCI)
Brunei Malaysia Frequent Traveller Programme participants
Thailand Border Pass holders
Indonesian Cross Border Pass (PLB) holders

For the full Travel Requirements to Malaysia, please refer: https://support.airasia.com/s/article/Travel-Requirements-Malaysia?language=en_GB

Please note that your combined cabin baggage should not exceed 7kg. Here’s what you can bring:

1 Cabin Bag
Measuring up to:
56 cm (H) X 36 cm (W) X 23 cm (D)
Must fit in the overhead storage compartment and be within allowed dimensions.

1 Small Bag
Measuring up to:
40 cm (H) X 30 cm (W) X 10 cm (D)
Must fit under the seat in front of you.

- Multiple items strapped, wrapped, or tied together are not counted as one piece.
- Infants (below 2 years old) do not have a cabin baggage allowance, whereas children (2 years old and above) will have the same allowance as adults.
- Foldable baby strollers and wheelchairs are allowed as cabin baggage as long as they fit within AirAsia’s cabin baggage policy.
- All items purchased at the airport will form part of the cabin baggage allowance. Only duty-free items packed in a Security Tamper-Evident Bag (STEB) which is sealed (until your final destination) and accompanied with proof of purchase, are exempted from cabin baggage allowance provided they meet the duty-free allowance of your destination country.
- Smart baggage is allowed as cabin baggage if its non-removable batteries do not exceed 0.3g (lithium metal) or 2.7Wh (lithium-ion) and if it weighs within the baggage allowance of 7kg within permitted size. Otherwise, the baggage is prohibited. Other terms and conditions and country-specific restrictions may apply.

Cabin baggage over the allowed weight or size must be checked in at the airport counter. If not, it will be checked at the gate, and a fee may apply.

The total dimensions (length + width + height) of free checked baggage must not exceed 158 cm