HELP CENTER

You can check-in online within 24 hours prior to the departure time. You should fill correct reservation code and your name in the check-in online system.

In case you want to pay for your seat in the flight, please contact AloTrip via email, then we can support you for buying the seat with the airline. In addition, we can check-in online within 24 hours prior the departure time to choose the seat for free. Thank you!

You can carry one set of golf in the checked baggage of Asiana Airlines' flight. Most of the international airlines sign contract with the international golf association, so they do not charge fee for the set of golf.

If you book the ticket with wrong name, you can ask the ticket agent or the airline to help you correct the name. Depending on each situation, you might or might not have to pay the fee for it.

Thank you for your question. Please put the name with correct order as listed in your passport.

The passengers in economy class of United Airlines can carry on 2 packages for checked baggage with the maximum weight of 23KG and total size under 157cm.

No. For Vietjet flight, the laptop would be counted in the hand luggage, so you should ensure your hand baggage (including the laptop) will not exceed 7KG.

The baggage allowance for the flight from Hochiminh City to Frankfurt is variable among different airlines and different classes. Therefore, you should contact directly the ticket agent or the airline that you bought the ticket to have the exact answer.

For Vietjet and Jetstar, you can add checked luggage while you book the ticket. Once you have done with the booking, but without adding checked baggage, you can email to us, then we will help you to add the checked baggage to your ticket.

Yes. However, you should ensure that your checked baggage should be wrapped carefully to avoid unexpected troubles during the transportation.