trustpilot

HELP CENTER

+ When can I check-in online? What do I need to prepare for check-in online?

Check In

You can check-in online within 24 hours prior to the departure time. You should fill correct reservation code and your name in the check-in online system.
+ Can I choose the seat in the flight?

Ticket

In case you want to pay for your seat in the flight, please contact AloTrip via email, then we can support you for buying the seat with the airline. In addition, we can check-in online within 24 hours prior the departure time to choose the seat for free. Thank you!
+ Can I bring 01 set of golf to the airplane of Asiana Airlines? How much is the fee for excess baggage?

Special baggage

You can carry one set of golf in the checked baggage of Asiana Airlines' flight. Most of the international airlines sign contract with the international golf association, so they do not charge fee for the set of golf.
+ If I put wrong name in the booking, how can I correct it?

Change

If you book the ticket with wrong name, you can ask the ticket agent or the airline to help you correct the name. Depending on each situation, you might or might not have to pay the fee for it.
+ On your website, you ask for the "middle & given name". Do you want us to put our middle name first and then given name or as listed on our passports which is given name first and then middle name?

Booking

Thank you for your question. Please put the name with correct order as listed in your passport.
+ How many packages for checked baggage in United Airlines flight (economy class)?

Checked baggage

The passengers in economy class of United Airlines can carry on 2 packages for checked baggage with the maximum weight of 23KG and total size under 157cm.
+ Can I bring a laptop and a separate 7 kg hand bag onto a Vietjet Air flight?

Hand baggage

No. For Vietjet flight, the laptop would be counted in the hand luggage, so you should ensure your hand baggage (including the laptop) will not exceed 7KG.
+ How much KG in the checked baggage for the flight from Hochiminh City to Frankfurt?

Checked baggage

The baggage allowance for the flight from Hochiminh City to Frankfurt is variable among different airlines and different classes. Therefore, you should contact directly the ticket agent or the airline that you bought the ticket to have the exact answer.
+ How do i add check in luggage to price of flight ticket on the AloTrip website?

Checked baggage

For Vietjet and Jetstar, you can add checked luggage while you book the ticket. Once you have done with the booking, but without adding checked baggage, you can email to us, then we will help you to add the checked baggage to your ticket.
+ Can the checked baggage be Chinese nilon bag or paper carton?

Checked baggage

Yes. However, you should ensure that your checked baggage should be wrapped carefully to avoid unexpected troubles during the transportation.

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