HELP CENTER

BA Airways operates a process whereby customers, when purchasing on our flexible/non-restricted fare types, can register their names to wait for a confirmed seat to become available on a flight that's currently "full" - this would happen if any passengers on a same ticket type cancel their reservation at a later date and their seats become available again.

We operate a fully-automated waitlist clearance system and if space becomes available more than 48 hours before the scheduled flight departure time, passengers will be cleared on a priority basis - starting with our Executive Club members by membership tier.

Travel in Euro Traveller or World Traveller (economy)
Up to 20 people, and you know their passport names now: you can book and quote for up to 9 passengers in one single reservation at ba.com, and make repeat reservation for up to a maximum of 20 people using this system. However, it's important to remember that we can't guarantee that the same fare will be charged in each repeat booking - this is because all fares are subject to availability and the lowest fares, being the most popular, could sell out when making your first reservations.

Travel in World Traveller Plus (premium economy), Club Europe, Club World and First
If you know everyone’s passport names now, you can book and quote for up to 9 passengers in one single booking at ba.com– however, our Group Sales team will be happy to quote and book for you for 7 or more people in World Traveller Plus/Club Europe/Club World, or 4 or more people in First.

If you have purchased BA tickets at a travel agent and your reservation contains at least one flight with a British Airways flight number, then simply use your travel agent's reservation code to access the Manage My Booking service.

There are two important service limitations, which may apply to a travel agent booking:
- You may not be able to view all of your flights in Manage My Booking. If this is the case, then this is because British Airways does not own the booking and is normally allowed to view it's own flights plus with preceding and succeeding connecting flights (regardless of airline).
- Changes made through Manage My Booking to British Airways flights will normally not be passed back to your travel agent booking.

You are entitled to require refund on unused or partially unused British Airways tickets, depending on the type of ticket you booked.

For tickets purchased with British Airways, you will be entitled to apply for a refund using Manage My Booking.

When you are in Manage My Booking, click on the flight number that you wish to refund, and then select 'Change/cancel booking'. You will then see your options for obtaining a refund, via the link: 'Cancellation options for this booking'. Please be aware that if you bought a discounted return ticket, choosing to cancel one flight will cancel the whole ticket and all flights.

For tickets booked from a travel agent, please contact them directly to arrange your booking cancellation and refund.

If you purchased British Airways tickets and you find a mistake after you have paid for your ticket(s), you can cancel your flight reservation and make a full refund without penalty, up to 24 hours from when you made the original booking.

All other booking cancellations after 24 hours of booking should be made online in Manage My Booking. Any money you may be due back as a refund will depend on the type of ticket you have - the refund amounts will be different.

The values showed are service fees only and are to be used as a guide only. Any extra fare charges would be given at the time of cancellation.

Always make you have purchased adquate travel insurance before you make your booking.

Yes. You will be informed of any change to your booking by email, where an email address has been provided.

If your flight has been cancelled and already booked again by BA within 48 hours of departure there is no need to claim a refund for your seat as this will be processed automatically. If you do not receive any refund within three weeks of your flight being cancelled.

You can claim a refund for reserved seats if:
- There is an aircraft change and we cannot arrange you in a suitable alternative seat that you wish.
- Your flight is disrupted and you have to be moved to another flight, meaning that we cannot arrange you in a suitable alternative seat on your new flight that you wish.
- You become unable to meet CAA safety requirements to sit in an exit row seat, and you contact us at least 48 hours before your flight.
- You have paid for an upgrade and do not want to pay the difference in order to reselect your seat in the alternative cabin.

Please note the circumstances under which BA will not be able to refund you:
- If you cancel your flight.
- If you are upgraded by us.
- If you are unable to meet regulations for the seat type you have selected (according to CAA safety regulations) i.e. an exit row seat.
- If you choose to change your flight, you will be eligible for an equivalent seat on your new flight. However if an equivalent seat is not available, the difference paid will be forfeited and will not be refunded.
- If you are booked on another carrier marketed flight and change your flight you will not be eligible to choose an equivalent seat on the new flight and you will not be entitled to a refund.

The last flight from Heathrow to Entebbe departed on 2 October 2015. The last flight from Entebbe to Heathrow departed on 3 October 2015.

If your booking made after those dates then there are a range of options available to you including a full refund or a rebook. We may be able to offer additional rebooking options.

The last flight from Heathrow to Almaty departed on 11 October 2015. The last flight from Almaty to Heathrow departed on 12 October 2015.

If you hold a reservation after those dates then there are a range of options available to you including a full refund or a rebook. We may be able to offer additional rebooking options. You should already have been notified that your flight has been cancelled.