HELP CENTER

While British Airways does not require a health certificate for your animal, many do require health documents. As it is the passenger's liability to be aware of all regulations, you should consult your veterinarian to ensure that your animal will comply with all requirements. In the UK, the Department for Environment Food and Rural Affairs (DEFRA) - Telephone: +44 (0) 8459 335577 - has information on import requirements to many countries. Alternatively, contact the applicable local High Commission or Embassy for further advice.

British Airways cannot transport pets on flights departing at Germany, Austria, or Denmark.

British Airways cannot allow to transport an animal due to illness, aggressive behavior, poor kenneling, or extreme temperatures at departure, transfer, or destination airports.

You can order your special meal via Manage My Booking as soon as you have a confirmed reservation with us on any of the following flights:
- Long-haul routes, including flights exploited by Openskies
- Club Europe
- Euro Traveller to or from Athens, Bucharest, Istanbul, Kiev, Larnaca, Sofia and St Petersburg
Please note: We cannot provide all special meals on all flights, there may be flights when we cannot supply your chosen meal.

With Global Explorer tickets, you can fly to almost 1,000 destinations in more than 150 countries across the world, with a range of ticket types that can fit most journeys. Also, you can keep things simple, we divide the world into six continents to calculate your oneworld Explorer fare.

The fare you pay is dependent on the class you choose to fly, plus the number of oneworld continents you visit or pass through, (including your continent of origin and any continent in which you transfer).

Global Explorer Fares permit you to travel with selected airlines outside the oneworld® alliance, including Aer Lingus, Alaska Airlines and its affiliate Horizon Air, Fiji Airways, Meridiana fly, SriLankan Airlines and WestJet; plus, Qantas code-share flights operated by Air Tahiti Nui, Jetstar, South African Airways.

Your Global Explorer fare is subject to the total distance travelled throughout your journey, plus the travel class you choose to fly, and is counted using the following tier levels:
- Tier 1: Up to 26,000 miles (economy class only)
- Tier 2: Up to 29,000 miles (economy class only)
- Tier 3: Up to 34,000 miles (economy, business or first class)
- Tier 4: Up to 39,000 miles (economy class only)

Yes. British Airways has explained the different payments that form your total airfare, including details of which of them might be refundable and under what cases.

If you purchased BA tickets direct on our website, you can view and print a copy of your e-ticket itinerary on ba.com at any time, using Manage My Booking - simply enter your British Airways booking reference and your last name. If you have the credit card number that was used to pay for your booking, you can also print or email a duplicate e-ticket receipt.

There are five main booking classes of British Airways:
- First Class: F, A, Z
- Club World & Club Europe (Business Class): J, C, D, R, I, U
- World Traveller Plus (Premium Economy): W, E, T, P
- Euro Traveller, World Traveller, Domestic (Economy/ Coach): Y, B, H
- Euro Traveller, World Traveller, Domestic (Economy/ Coach) Discounted: K, M, L, V, N, Q, S, G, O, X

For free, accurate and up-to-the-minute advice on visa requirements and certain types of entrance fees, visit the IATA Travel Centre. You’ll also be able to check passport and health requirements, as well as customs, currency and airport information for your destination.

If it shows you need a visa for your travel, you can apply directly with the embassy or high commission of the country you traveling to — access their website or local consulate to learn more about the process.

Unless you are flying within only the UK, you’ll need a passport or a valid equivalent travel document for the full duration of your journey.

Besides, certain countries require that the passport is valid for a minimum period beyond your trip — usually three or six months. Access the IATA Travel Centre to check the passport validity requirements of your destination.

Your children will also need their own passports — even infants less than two years of age. Processing times for passports vary but it may take six weeks or longer to get a passport after applying, so we recommend that you wait until your passport has arrived before booking.