HELP CENTER

Yes. There are different onboard products that passengers can buy such as SA320 Die Cast Plane, CEB stuffed toy, Arctic Watches, Mini Shoulder Bag, travel pillow, CEB comfort kit, and Smart Plug.

Yes. Passengers can go duty free shopping with 5J. The airline has a wide range of world class products to choose. These exclusive items are cosmetics, skincare, French perfumes, jewelry, chocolates, gift items and fun items for children. Passengers can ask more information about onboard purchase.

CEB Club is a membership based program which offers great deals from Cebu Pacific and its partners. You can book flights and manage your bookings online easily.

In this case, customers please wait for a couple of time, as the airline is upgrading the system and customers’ profile is temporary disabled. Customers can update their email address when the upgrade is done.

Yes, customers can use CEB Club account to manage bookings, upgrade their guest list and credit cards as well as use other features of the program. Customers can enjoy the rest of CEB Club benefits except for managing their profile in their account which has been temporarily disable owing to the system upgrade.

Yes. Customers still receive seat sale alerts if they are a CEB Club members.

Yes, you can still manage your booking through your Club account of Cebu Pacific Air.

Yes. Passengers can subscribe email alert seat sales after system upgrade.

Yes, customers can use their travel fund to book. Simply log on to their account and on the payment page, select travel fund and enter the amount they want to be deducted.

Yes, customers can still redeem their Cebu Pacific Citibank E-vouchers as long as they have an existing CEB Club account.