HELP CENTER
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How much does it cost of a Cebu Pacific pre-ordered meal?
Special orders
A Hot Meal costs 350 PHP for international short-haul flights, and 500 PHP for international long-haul flights. Sandwiches are sold at 180 PHP on all international flights.
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How many meals can a passengers order before departure of 5J Airways?
Special orders
For international short-haul flights, each passengers can order up to 02 pieces of meals per flight.
For A330 international long-haul flights, each passengers can order up to 02 pieces of Meals per service. Total of 04 meals maximum per flight.
For A330 international long-haul flights, each passengers can order up to 02 pieces of Meals per service. Total of 04 meals maximum per flight.
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What is the policy for cancellation, refund and change for O class?
Ticket
Depending on different routes, there is different policy for cancellation, refund, and change for O class. You should provide specific reservation code for AloTrip or the airline for the best support.
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How to know that I booked hot meal on Cebu Pacific flights?
Special orders
The proof of meal purchase on 5J flights departing from the Philippines is the boarding pass and itinerary receipt for flights arriving in the Philippines.
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What happens to my pre-ordered meal on CEBU Pacific Air if I cancel that flight?
Special orders
In this case, your pre-ordered meal will be forfeited. You are not subject to refund.
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Are pre-ordered meals available on all Cebu Pacific Airways flights?
Special orders
Pre-ordered meals are available on all international flights only. For connecting flights with both domestic and international sectors, passengers can order meal on international sector only.
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What happens to my pre-ordered meal, if my 5J Airlines flight was rebooked?
Special orders
In this case, if upon rebooking, the new flight is departing within 24 hours, pre-ordered meal will be forfeited. If upon rebooking, the new flight departure exceeds 24 hours, pre-ordered meal will be carried over to the new flight.
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Can the difference of meal type be changed by CebuPacific Airways?
Special orders
Pre-ordered meal is considered confirmed right after the payment has been made. Once pre-order is confirmed, changes in type will not be allowed.
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What can I get besides meals ordered on flight with CEB?
Special orders
Passenger will get 01 free drink for short-haul flights and a fee drink with dessert for long-haul flights. This is an exclusive offer for pre-order, and it is not available for inflight purchases.
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What happens to pre-ordered meal on flight of 5J Airways if the flight was rerouted?
Special orders
If the flight was rerouted by passengers, meals will be forfeit. If the flight was rerouted by the airline, meal order will be automatically carried over to the new flight.