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HELP CENTER
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Do I need to go to the bag drop counter of 5J Airlines if not having checked baggage?
Web check in
- In case, customers are Go Lite international passengers, they have to drop by the bag drop counter for document verification at least 45 minutes before scheduled departure time.
- In case, customers are Go Lite domestic passengers, they can go directly to the boarding gate at least 30 minutes before the departure time.
- Passengers should present on time at security checks and immigration clearance. The boarding gate is closed 15 minutes before departure time.
- In case, customers are Go Lite domestic passengers, they can go directly to the boarding gate at least 30 minutes before the departure time.
- Passengers should present on time at security checks and immigration clearance. The boarding gate is closed 15 minutes before departure time.
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When is the best time to be at the airport if having checked baggage with Cebu Pacific Airways?
Web check in
Customers should present at the bag drop counter at least 45 minutes before the schedule departure time. Yet, it is recommended that customers should be there earlier for procedures of security and immigration checks.
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What to do if my boarding pass for flights of Cebu Pacific does not show boarding gate number?
Check In
In this case, customers should check their gate assignment when they arrive at the airport.
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Can I book a flight after using Cebu Pacific web check-in?
Check In
No. Once passengers have checked-in for their flight, they cannot make any changes. Their fare is already considered flown.
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Can I cancel a 5J flight after check-in online?
Web check in
No. Passengers cannot cancel their flight once they have checked in for it. Their fare is already considered flown.
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What happens if I come to the airport late for departure time, but I checked in online with 5J Airways?
Web check in
No. Passengers will not be allowed to get onboard for that flight. They have to present at the bag drop counter at least 45 minutes before departure time.
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Do I have to pay for travel tax at the airport before departing with Cebu Pacific Airlines?
Check In
Yes, passengers have to pay for their Philippine travel tax at the Philippine Tourism Authority counter before moving to check-in area.
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Do I have to use 5J web check-in at the same time and same way if I travel with a companion or group?
Web check in
No, passengers can check-in online together or individually, check in via kiosk or at the regular counter whichever is convenient for passengers.
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Can I buy ancillary products after check-in Cebu Pacific Airways?
Check In
No, after having checked in for 5J flight, passengers can no longer make any changes including purchasing of ancillary products.
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Where can I use self Cebu Pacific check-in kiosks?
Check In
At almost airports in Philippines, there are self check-in kiosks are located. In Terminal 3 of Manila International Airport, self check-in kiosks are located on aisles D.
