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HELP CENTER
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Do I have to pay fee for using CebuPacific kiosk check-in?
Check In
There is no fee for using these self check-in kiosks.
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Can guest of Cebgo can use self check-in kiosk?
Check In
Yes, they can use the self check-in kiosk effective October 24, 2014.
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Can a Cebgo passengers flying out of Manila use self Cebu Pacific check-in kiosk at Terminal 3 of NAIA?
Web check in
No, as Cebgo is operating in Terminal 4 of NAIA, so passengers of Cebgo have not yet use self check-in kiosks.
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Do I have to print my boarding pass if checking in at self check-in kiosk of Cebu Pacific?
Check In
Yes, passengers will get their boarding pass from the kiosk after they have checked-in successfully.
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When is the best time to check in Cebu Pacific at kiosk?
Check In
As early as 4 hours before the flight, passengers can check in via kiosks up to 1 hour before departure time. The self-service check-in kiosk is not available to passengers as:
- Unaccompanied minor.
- Passengers of 10 or more under 1 booking record
- Guests on non-direct flights.
- Unaccompanied minor.
- Passengers of 10 or more under 1 booking record
- Guests on non-direct flights.
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Who cannot use check-in kiosks Cebu Pacific Airlines?
Check In
The following guests due to several factors including, but not limited to, presentation of original travel documents, profiling etc., are requested to proceed to the check-in counter to claim their boarding pass after checking in using the self-service check-in kiosk.
- Expectant mothers
- Guests with infants
- Guests with reduced mobility or requiring special assistance
- Expectant mothers
- Guests with infants
- Guests with reduced mobility or requiring special assistance
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What should I do make my check-in at the airport with 5J Airlines go smoothly?
Check In
- Passengers should go to bag drop counters for their documents to be verified no later than 45 minutes before flight.
- All passengers must drop their checked-in baggage at the bag drop counters from 3 hours before the flight.
- Passengers traveling without baggage on domestic flights can proceed to the boarding gate.
- All passengers must be at the boarding gate 30 minutes before flight time.
- All passengers must drop their checked-in baggage at the bag drop counters from 3 hours before the flight.
- Passengers traveling without baggage on domestic flights can proceed to the boarding gate.
- All passengers must be at the boarding gate 30 minutes before flight time.
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When to check in with CebuPacific if I have baggage to check at the airport?
Check In
- Passengers can present 3 hours up to 45 minutes before departure at the Bag Drop counter for weighing and tagging.
- For web check-in, passengers can present at boarding gate 30 minutes before departure.
- For web check-in, passengers can present at boarding gate 30 minutes before departure.
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How can I check-in 5J flights via Agent Xpress?
Check In
Roving agents will just approach you and start checking you in for your flight! Be ready with your booking reference number and valid ID.
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What to do next if not having checked baggage to complete the check-in procedure with 5J Airways?
Check In
You may go straight to the boarding gate. Be sure to be there at least 30 minutes before departure time.
Please allow ample time for security checks and Immigration clearance. We strictly close the boarding gate 15 minutes before departure time.
Please allow ample time for security checks and Immigration clearance. We strictly close the boarding gate 15 minutes before departure time.
