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HELP CENTER
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Can I get on board if coming to the boarding gate of Cebu Pacific Airways 10 minutes before departure time?
Check In
In this case, passengers will be not allowed to get on board. They should have presented at the boarding gate at least 30 minutes for boarding, as the boarding gate will be closed 15 minutes before the scheduled departure time.
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When the Cebu Pacific check-in time via app?
Check In
Passengers can check in for 5J flights via app 72 hour up to 2 hours on domestic travel, and up to 4 hours on international travel before the scheduled departure time.
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When the Cebu Pacific check-in time via app?
Check In
Passengers can check in for 5J flights via app 72 hour up to 2 hours on domestic travel, and up to 4 hours on international travel before the scheduled departure time.
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How to check in Cebu Pacific Airlines via mobile if I am refused as my case is a third party booking?
Check In
At present, passengers who have a third party booking cannot check in via mobile, as 5J Mobile Check-in is available for booking created via mobile app, website of 5J, call center, and organic ticket offices. Passengers can use 5J web check-in service to check in for bookings purchased at sale agents or travel agents.
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Do I have to pay for service of 5J check-in via mobile?
Check In
No. passengers are free of charge when checking in through the app on mobile.
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Is there any limitation of Cebu Pacific mobile check-in service?
Check In
Yes. Mobile check-in service of 5J has some restrictions on time, also the airline does not allow passengers to check in via mobile if passengers belong one of the following cases:
- Expectant mothers
- Unaccompanied minors
- Passengers with reduced mobility, with disabilities and those with special needs
- Passengers traveling with infants
- Passengers have to use medical support
- Group of 15 passengers or more under 1 record
In addition, passengers on interline or check-through flights are not allow to use mobile check-in service.
- Expectant mothers
- Unaccompanied minors
- Passengers with reduced mobility, with disabilities and those with special needs
- Passengers traveling with infants
- Passengers have to use medical support
- Group of 15 passengers or more under 1 record
In addition, passengers on interline or check-through flights are not allow to use mobile check-in service.
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Do I have to show my passport information before check-in with 5J Airlines?
Check In
Yes, passengers’ passport details are required to be entered to the database of the airline for international flights in order to proceed.
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How to get Cebu Pacific boarding pass after mobile check-in?
Check In
A digital boarding pass will be generated once check-in is successful. Note though that since some airports are not equipped to accept your digital boarding pass, you have to go to the check-in counter to have your boarding pass printed.
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Do I need to go to the bag drop counter if not having checked baggage on CebuPacific Airlines?
Check In
In case, passengers are Go Lite International guests, they have to drop by the bag drop counter for verifying their travel document at least 45 minutes before departure time.
In case, passengers are Go Lite Domestic guests, they will go directly to check-in counter to get boarding pass, as most airports in India do not accept digital boarding pass.
In case, passengers are Go Lite Domestic guests, they will go directly to check-in counter to get boarding pass, as most airports in India do not accept digital boarding pass.
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What to do if not seeing the number of boarding gate on boarding pass issued by 5J Airways?
Check In
In this case, passengers have to check their assignment when they arrive at the airport.
