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HELP CENTER
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What to do if I want to file a claim for damage to checked baggage on CEBU Pacific?
Mishandled baggage
A passenger must notify 5J as soon as the damage is discovered and while the passenger is still in the airport premises. In case of a lost or delayed checked baggage, the passenger must contact the airline right after his flight and before leaving the airport premises.
In case, passengers are not at the airport, they can report the incident to the airline in writing and deliver to the airline within the prescribed period.
A passenger’s right to claim for damages will be extinguished if an action is not brought against the Airline within 02 years of the date that the cause of action arises.
In case, passengers are not at the airport, they can report the incident to the airline in writing and deliver to the airline within the prescribed period.
A passenger’s right to claim for damages will be extinguished if an action is not brought against the Airline within 02 years of the date that the cause of action arises.
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Should I put shampoo and perfume in the checked baggage on the flight to the US?
Checked baggage
Sure. You should put the shampoo and perfume in the checked baggage, because almost airlines allow just limit liquid to the airplane.
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Who can use Cebu Pacific web check-in?
Web check in
Web check-in is available for:
- Flights from 72 hours up to 4 hours for international flights, and up to 2 hours for domestic flights
- Individuals and group booking with less than 9 passengers
- Passengers with hand baggage, or passengers with checked baggage
- Non-revenue bookings under Passengers Must Ride status
- Flights from 72 hours up to 4 hours for international flights, and up to 2 hours for domestic flights
- Individuals and group booking with less than 9 passengers
- Passengers with hand baggage, or passengers with checked baggage
- Non-revenue bookings under Passengers Must Ride status
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Who cannot use Cebu Pacific online check-in?
Web check in
Web check-in is not available for:
- Passengers as expectant mothers
- Passengers traveling with infant
- Passengers as unaccompanied minor
- Group bookings with 10 passengers or more
- Passengers with reduced mobility, or requesting special assistance
- Passengers on non-direct flights
- Passengers on interline bookings
- Passengers as expectant mothers
- Passengers traveling with infant
- Passengers as unaccompanied minor
- Group bookings with 10 passengers or more
- Passengers with reduced mobility, or requesting special assistance
- Passengers on non-direct flights
- Passengers on interline bookings
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When will the 5J web check-in service be available?
Web check in
The service of web check-in of Cebu Pacific is available for all flights of the airline. Passengers can check in online 48 hours up to 2 hours for domestic flights, and up to 4 hours for international flights before scheduled departure time.
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How to check-in online Cebu Pacific Airlines?
Web check in
To check in online for flights of 5J, customers go to the official site of Cebu Pacific and choose the manage booking section, then the web check-in tab, and start checking in for their flight.
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Do I have to pay fee for using Cebu Pacific check-in online?
Web check in
No. Customers do not have to pay any fee for online check-in service of Cebu Pacific.
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Do I need to print Cebu Pacific boarding pass if check in online?
Web check in
Yes, please print your boarding pass as you need this to board your flight.
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What to do if I lose my boarding pass for flights of Cebu Pacific Airline?
Web check in
If losing boarding pass, passengers can reprint it by accessing the Manage Booking section, or request from the bag drop counter at the airport.
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What to bring to check-in at the airport for flight of 5J?
Web check in
Before departing for the airport, passengers should prepare the following documents:
1. Web boarding pass
2. Valid photo-ID (such as passport, government or company ID and school ID)
3. Valid travel documents (such as visa)
1. Web boarding pass
2. Valid photo-ID (such as passport, government or company ID and school ID)
3. Valid travel documents (such as visa)
