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HELP CENTER
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What are benefits Travelsure of CEBU Pacific Air baggage?
Checked baggage
Using the service of Travelsure, passengers will be compensated in cases:
• Loss of Baggage - 100,000 PHP combined limit sublimit of 10,000 PHP per item
• Damage to Baggage 20,000 PHP combined limit
• Loss of Baggage - 100,000 PHP combined limit sublimit of 10,000 PHP per item
• Damage to Baggage 20,000 PHP combined limit
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What is the regulation on Cebu Pacific excess baggage fee?
Excess baggage
Passengers have to pay 200 PHP/kg per excess bag on domestic flights and short-haul international flights, and 800 PHP/kg for long-haul international flights beyond the Prepaid Baggage fee.
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How much is 5J excess baggage fee for overweight baggage?
Excess baggage
CEBU Pacific Air does not allow passengers to bring a single bag weighing more than 30 kilograms / 66 pounds on board. In case, that bag weighs more than 30kg, passengers have to pack it into smaller bags.
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Does passenger need to claim and re-check baggage for the connecting onward flight with another flight after flying with 5J?
Excess baggage
Yes, Cebu Pacific is a point-to-point carrier. Thus, passengers will have to clear immigration if necessary, claim their bags and check-in for the connecting flight together with their baggage. Passengers have responsibility to check their baggage allowance for the next flight. Passengers also have responsibility to ensure that they have a valid VISA to pass customs and immigration to collect their baggage.
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What are prepaid baggage fee on CEBU Pacific Air flights from Manila to Ho Chi Minh City?
Excess baggage
Prepaid baggage fee per sector, per passengers on flight from Manila to Ho Chi Minh City are:
- Small (15kg): 450 PHP
- Standard (20kg): 620 PHP
- Large (30kg): 1100 PHP
- Large Plus (40kg): 1800 PHP
- Small (15kg): 450 PHP
- Standard (20kg): 620 PHP
- Large (30kg): 1100 PHP
- Large Plus (40kg): 1800 PHP
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How much do I need to pay for Cebu Pacific Air excess baggage fee on route Manila – Ho Chi Minh City?
Excess baggage
Each passenger has to pay 400 PHP excess baggage rate per kg on flight from Manila to Saigon.
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Do I have to pay for airport baggage fee on 5J flights from Manila to Ho Chi Minh City?
Excess baggage
Yes. Each passenger needs to pay 900 PHP for airport bag (15kg) per sector.
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What are 5J baggage allowances available on all flights?
Excess baggage
There are four types of baggage allowance available on all flights:
- Prepaid Baggage 15kg (BG 15): Small – passengers can pay for baggage weighing less than 15kg
- Prepaid Baggage 20 (BG 20): Standard – passengers can pay for baggage weighing less than 20kg
- Prepaid Baggage 30kg (BG 30): Large – passengers can pay for baggage weighing les than 30kg
- Prepaid Baggage 40kg (BG 40): Large plus – passengers can pay for baggage weighing les than 40kg
Note: BG 15 and BG 20 are also available on flights operated by ATR aircrafts.
- Prepaid Baggage 15kg (BG 15): Small – passengers can pay for baggage weighing less than 15kg
- Prepaid Baggage 20 (BG 20): Standard – passengers can pay for baggage weighing less than 20kg
- Prepaid Baggage 30kg (BG 30): Large – passengers can pay for baggage weighing les than 30kg
- Prepaid Baggage 40kg (BG 40): Large plus – passengers can pay for baggage weighing les than 40kg
Note: BG 15 and BG 20 are also available on flights operated by ATR aircrafts.
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What are Dangerous Goods allowed on Cebu Pacific?
Baggage restrictions
Dangerous goods are items that may endanger the safety of an aircraft or passengers on board. Dangerous Goods are also known as restricted articles, hazardous materials and dangerous cargo. Almost Dangerous Goods must not be carried in (or as) passenger or crew-checked baggage or carry-on baggage. Firearms and ammunition can be transported as checked baggage. They must be packed in accordance with all applicable national and international laws and regulations.
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Can I bring camping stove on flight of CEB Pacific Air?
Baggage restrictions
CEB would agree to transport the camping stove as checked baggage only. Camping stoves and fuel containers for camping stoves that have contained a flammable liquid fuel may be carried provided the fuel tank of the camping stove and/or fuel container has been completely drained of all liquid fuel and action has been taken to nullify the danger.
