HELP CENTER

Currently, the airline can only handle new bookings made directly online. If customers already have a ticket, they should contact the booking agent where they bought tickets to confirm your travel dates.

Customers can earn miles with all revenue tickets booked online. In addition, passengers as the frequent flier (JetPrivilege) have to inform their number while booking.

If purchasing at the official site of 9W, payment for online Jet Airways booking can be made through both credit and debit cards. The airline accepts all major credit cards, and some Debit Cards for select banks like SBI, HDFC, Axis Bank, Deutsche Bank, Karur Vysya Bank, Corporation Bank and Indian Overseas Bank. If passengers pay by credit card or debit card, they may have required to show at check-in or during refund processing. If buying tickets with travel agent, customers often pay by cash, credit cards or debit cards, depending on regulations of that travel agent.

Yes. Passengers can use debit card to buy tickets of 9W. The airline accepts Debit Cards for some banks such as SBI, HDFC, Axis Bank, Deutsche Bank, Karur Vysya Bank, Corporation Bank and Indian Overseas Bank.

Yes. It is totally safe when buying 9W tickets online on the official site of 9W, or with AloTrip. Information about your credit/debit card is secured. The web booking engine is directly connected to Sabre Reservation System and payment gateway(s) for credit card processing, avoiding that transactions get further exposed on the web. The Card Associations’ reliability and security standards are utilized for these links.

Yes. ‘Net Banking’ of Jet Airways is a mode of payment that allows passengers to pay for bookings on the official site of 9W through a direct debit facility from their bank account.

Cash Cards are prepaid cards with which customers can use to pay online for their e-tickets.

Net Banking facility can be availed by customers who have a bank account with online transaction capability. The list of banks currently covered under our Net Banking facility is available on our payment page while booking online.

Customers can book a 9W flight up to 331 days in advance. All flights booked beyond 331 days are not stored in the SabreR computer reservations system used by 9W.

If customers book tickets online, e-tickets will be issued by sending email to customers, and then customers can print that e-ticket and use at the airport with valid photo ID and printed itinerary receipt. If customers buy paper tickets, they have to visit the booking agent office to receive tickets, or via post.