HELP CENTER

In case, a passenger died, or passenger had a death in the immediate family before commencement of travel, it is possible to refund/ change date without any additional charges/ penalties.

9W does not allow customers to have a reservation cancelled online after check-in. Customers have to connect the booking agent where they bought tickets or contact directly to center of Jet Airways to get support.

No. passengers cannot cancel their flight at the kiosk check-in. They have to go to check-in desk for further information and assistance.

If customers are JetPrivilege members, they can use facility of online cancellation and refund. If the status of the booking is checked-in, used or refunded, the same will not be displayed. Once the airline receives a refund request, it will process the refund within 3 working days. Cancellation and refund fee (if any) depend upon the JetPrivilege Tier and fare conditions.

In case of passenger’s death or prevented from traveling by reason of death in the immediate family (spouse, children, parents), passengers will be refunded when having a death certificate/ copy thereof duly executed by the competent authorities. The death certificate or copy thereof shall remain on the member’s files for a period of not less than two years.

In case of death of a passenger or death in the immediate family before initiation of travel, refund / date change will be permitted without any additional charges / penalties.

After initiation of travel, in case of a passenger’s death, refund may be arranged. Accompanying passengers will interrupt travel until the completion of formalities and religious customers, no later than 45 days after the travel is interrupted.

Passengers will not have to pay cancellation fee if they make cancellation for flights to/from the USA before 24 hours after the creation of booking is more than 7 days (168 hours) before the departure time. However, if the reservation is cancelled beyond 24 hours after the PNR creation. Cancellation charges based on the fare rules of the ticket purchased would be applied if:
- Reservation is cancelled beyond 24 hours after the reservation creation
- Reservation is created less than 7 days (168 hours) prior to the flight departure

On domestic flights, as the limit of ticketing time and passengers cannot meet the condition of 9W cancellation, they have to pay 25% on the basic fare of full-fare tickets. For special fares, passengers should contact the airline or booking agent to know more about cancellation charges. A documentation charge is levied when a confirmed ticket is processed for refund.

9W applies refund policy to different fare rules. Refund will be paid as the original currency of payment, country of payment and form of payment.
- If the ticket has been paid for in cash, customers will refund the amount in cash.
- If the ticket has been paid for by credit card, the proceeds will be credited to the respective credit cards
- If the ticket has been paid for by debit card, the proceeds will be directly credited to the respective bank account

Yes. All tickets issued outside India are refunded in the country where the ticket has been purchased. If customers want to cancel e-ticket, delay or change, they have to contact the booking agent, or staff of Jet Airways.

Tickets for international flights may charge customers cancellation fees. Customers can contact Jet Airways offices at their local place, airport ticket counters, on official website of 9W, or authorized travel agents.