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HELP CENTER
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What to do if having pre-reserved seat before check-in Jet Airways online?
Check In
If passengers have pre-reserved their seat before check-in, they can either proceed to continue with theirassigned seat(s) or change seat preference during the process of check-in.
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Can I change seat preference after checking in 9W Airlines on web?
Web check in
After checking in, if passenger wants change his/her seat preference, he/she just revisits web check-in, and makes changes of seat preference.
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Can I print lounge invites during Web Check-in for 9W Airways flight?
Web check in
No. Passengers who want to visit the lounge will have to collect the Lounge Card from the check-in counter.
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Can I check in online 9W with an e-ticket booked via a travel agent?
Web check in
Yes. Passengers with an e-ticket bought through a travel agent can check-in on web with their booking code given by that travel agent.
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What to do if my flight is cancelled before I use web check-in of 9W Airlines?
Web check in
If the situation happens, passengers will be informed during check-in.
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Is proxy check-in available for passengers using 9W Airways web check-in?
Web check in
No. Proxy check-in is not allowed.
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I booked ticket at a travel agent and checked in online 9W. Can I make changes for that ticket?
Web check in
If booking at a travel agent and checking in online successfully, customers can change his booking via that travel agent, contacting Jet Airways, or visiting Jet Airways offices.
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Can I check in 9W online if having a group of passengers in same booking with a mix of JetPrivilege members?
Check In
In such a situation, Web Check-in will be allowed based on the eligibility criteria for each guest.
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Why I can not get a Jet Airways Boarding Pass for my US flight?
Check In
For the requirement of security on flights from/to US or Canada, passengers can check in up to 48 hours before departure. But, passengers can only get boarding pass within 24 hours before departure time.
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My checked baggage has been lost. In case it could not be found, can I have compensation?
Mishandled baggage
Sure. In the policy of almost airlines, if the checked baggage of passengers can not be found after 21 days, the passengers will receive compensation from the airline.
