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HELP CENTER
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After using 9W web check-in and printing boarding pass, can I go directly to the boarding gate?
Web check in
For domestic flights - If passengers do not have any checked baggage, they can go directly to the security checkpoint for verification and security stamping of their web boarding passes before proceeding to the boarding gate.
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Can I use web check in Jet Airways if not having a pre-assigned seat?
Web check in
Web Check-in is available for passengers with/ without a pre-assigned seat. In case, they do not have a pre-assigned seat, they can select a seat during the check-in process. Guests with pre-assigned seat can either proceed to continue with their allotted seat(s) or change their seat preference.
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What to do if I checked in online for JETAIRWAYS flight, but not boarding in time?
Web check in
It is highly recommend that passengers should present at the boarding gate at least 25 minutes before the flight departure as the boarding gates close 15 minutes before departure. In case, passengers cannot boarding in time, they should contact the nearest 9W ticketing counter to make changes or cancellation.
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When is the best time to present at Jet Airways boarding gates?
Check In
Boarding Gates is closed 15 minutes before scheduled departure time. Thus, passengers should present at the boarding gates at least 25 minutes prior to flight departure.
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What to do if I forgot 9W boarding pass at home?
Check In
In this case, passengers can reprint their e-boarding pass with online check-in, or mobile check-in on m.jetairways.com / mobile apps. Otherwise, passengers can come to the check-in desk and show their valid photo ID to get boarding pass.
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Can I use 9W online check-in to add or change my frequent flyer number?
Web check in
Yes, you can add or edit an existing frequent flier number during the check-in process.
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Do I have brought any document along with Jetstar Airways eboarding pass?
Check In
To enter the airport and for check-in, along with e-Boarding Pass, passengers have to present the following valid photo identification:
- Official Government issued photo identification
- Driving license
- Election photo identification
- Valid Passport (for International guests)
- Photo credit card.
- Official Government issued photo identification
- Driving license
- Election photo identification
- Valid Passport (for International guests)
- Photo credit card.
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How to use 9W web check-in boarding pass?
Check In
After printing boarding pass, passenger must present the e-boarding pass printout to the security for stamping and the Jet Airways Customer Service Executive on boarding. If passengers have baggage to check, they have to present baggage and valid photo ID to airport check-in counter before the boarding time.
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When is the best time to check in Jet Airways if having baggage?
Check In
If passengers having baggage to check, they should present at check-in counter at least 45 minutes before departure within India or 3 hours for international flights. All other check-in timelines followed currently at the airport will be applicable for web check-in as well.
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Are there any specific seats assigned exclusively for Jet Airways check-in online?
Check In
No. Any seat that is available in 9W check-in system can be chosen during Web Check-in.
