HELP CENTER

Partners of SkyTeam maintain and operate their different frequent flyer programs. Meanwhile, SkyTeam Global Alliance also has its SkyTeam Elite tiers, so that all SkyTeam carriers can easily recognize Elite frequent fliers, and deliver the appropriate benefits to those who’ve earned and deserve them.

Yes. As you are a SkyTeam Frequent Flyer. You can earn and redeem Bonus miles across all fourteen SkyTeam carriers. You can earn your award travel faster and easier by using just one frequent flyer program worldwide. Plus, earn Aeroflot-Bonus Elite Qualifying Miles on any SkyTeam partner, making the rewarding Aeroflot-Bonus Elite membership easier than ever to obtain.

Yes. Silver, Platinum and Gold card holders will automatically belong to one of the two Elite tiers of SkyTeam. This SkyTeam Elite membership allows you to special recognition and benefits when flying on our SkyTeam partners.

As a SkyTeam Elite Plus member, you can get benefits of:
- Complimentary Lounge Access on valid itineraries
- Guaranteed Reservations on Sold-Out Flights
- Priority Baggage Handling
- Priority Check-In
- Preferred Seating
- Priority Boarding
- Priority Reservation Waitlist
- Priority Airport Standby

SkyTeammembers (or Aeroflot-Bonus Silver card holders) will get priorities for check-in, selecting seat, boarding, reservation stand-by list, and in standby list at the airport.

The number of SkyTeam tiers are equal to that of Aeroflot Bonus cards:
- Silver Card = SkyTeam Elite
- Platinum Card = SkyTeam Elite Plus
- Gold Card = SkyTeam Elite Plus

Yes. There are some special SkyTeam Fare products: Round the World, Europe Pass, America Pass, Asia Pass, and China Pass.

- Passenger needs to own 25000 Aeroflot Bonus miles or 25 flight segments in 01 calendar year to request for Silver level.
- Passenger needs to earn 50000 Aeroflot Bonus miles or 50 flight segments to claim for Gold level.
Passengers will receive a special Elite Membership Kit with their Elite Aeroflot Bonus card.

According to the rules of SU Bonus, miles on oneAeroflot Bonus account cannot be shared, sold, bequeathed, transferred or combined with another or any member of another Frequent Flyer programme. Thus, the only way is that you should close one of two account.

In this case, you should contact directly to the center of Aeroflot Bonus Center via email: [email protected] fax. You should show your personal data and exact address to the staff. Then, your problem will be solved.