HELP CENTER
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Can my children be discounted if I buy Promo Economy fare of SU Airways?
Ticket
Only lap infants under 2 years old without a reserved seat are discounted 90% on international flights, and free of charge on domestic flights within the Russian Federation. There are no discounts available for children under 2 years old, and from 2-12 years old with a reserved seat.
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What are fare rules of AEROFLOT Youth Fares?
Ticket
SU Youth Fares include booking class of N, E, R, Q, and L. The fare is not allowed to open return date. There are no restrictions of minimum period of stay at destination point for domestic flights within the Russian Federation, but restrictions for all other flights. The fare has 360-day validity of carriage obligation. Passengers can stop over at transfer point for transiting passengers without fare surcharge. However, it is not allowed for service class upgrade at check-in. Each passenger is allowed to bring 01 piece of baggage allowance.
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Can I get discounts on Youth Fares of SU Airlines?
Ticket
No. There are no discounts available for Youth Fares of SU.
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What do Aeroflot service charges and fees include for travel from/to the US?
Ticket
Service charges and fees of Aeroflot for flights from/to the US include:
- Booking (per segment): 3.70 EUR in/outside Russia
- Ticket issuance at the office: 800 RUB in Russia, 25 EUR outside Russia
- Ticket re-issuance at the office: 800 RUB in Russia, 25 EUR outside Russia
- Conversion of an e-ticket into a paper ticket: 10 EUR in/outside Russia
- Issuance of certificates and information: 500 RUB in Russia only
- Booking (per segment): 3.70 EUR in/outside Russia
- Ticket issuance at the office: 800 RUB in Russia, 25 EUR outside Russia
- Ticket re-issuance at the office: 800 RUB in Russia, 25 EUR outside Russia
- Conversion of an e-ticket into a paper ticket: 10 EUR in/outside Russia
- Issuance of certificates and information: 500 RUB in Russia only
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Does SU Airways ask passengers for additional service charges and fees?
Ticket
Aeroflot has some service charges and fees as below:
- Booking (for route leg): 3.70 EUR within the Russian Federation/abroad
- Ticketing at the office: 800 RUB within the Russian Federation, 25 EUR abroad
- Re-ticketing at the office: 800 RUB within the Russian Federation, 25 EUR abroad
- Converting an electronic ticket to a paper ticket: 10 EUR within the Russian Federation/ abroad
- Booking (for route leg): 3.70 EUR within the Russian Federation/abroad
- Ticketing at the office: 800 RUB within the Russian Federation, 25 EUR abroad
- Re-ticketing at the office: 800 RUB within the Russian Federation, 25 EUR abroad
- Converting an electronic ticket to a paper ticket: 10 EUR within the Russian Federation/ abroad
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How much are fuel surcharges on traveling with Aeroflot Airways?
Ticket
The fuel surcharges are different, depending on each route:
- Between Moscow and destinations in America/Asia: 93 EUR (Economy and Comfort Class flight segment)
- Between Moscow/ Saint Petersburg/ Rostow-on-Don and destinations in Europe/ Middle East, between destinations of the Far East and destinations abroad in Asia: 42 EUR (Economy and Comfort Class flight segment)
- Between destinations within the Russian Federation: 1,500 RUB; except for routes between Moscow and destinations of the Far East, Yakutsk: 3,000 RUB ((Economy and Comfort Class flight segment)
- Between Moscow and destinations in America/Asia: 93 EUR (Economy and Comfort Class flight segment)
- Between Moscow/ Saint Petersburg/ Rostow-on-Don and destinations in Europe/ Middle East, between destinations of the Far East and destinations abroad in Asia: 42 EUR (Economy and Comfort Class flight segment)
- Between destinations within the Russian Federation: 1,500 RUB; except for routes between Moscow and destinations of the Far East, Yakutsk: 3,000 RUB ((Economy and Comfort Class flight segment)
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How much will I pay for fuel surcharge on SU flights Moscow – Paris?
Ticket
In this case, if passengers are traveling on fare of Economy or Comfort Class, they will have to pay 42 EUR for fuel surcharge.
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How much are changes in the issued carriage of Aeroflot?
Change
Changes of carriage conditions before the scheduled departure time indicated on the issued ticket (subject to seat availability corresponding to the fare paid): allowed with no additional charge
- Changes of carriage conditions after the scheduled departure time indicated on the issued ticket (subject to seat availability corresponding to the fare paid): allowed with no additional charge
- Changes of carriage conditions after the scheduled departure time indicated on the issued ticket (subject to seat availability corresponding to the fare paid): allowed with no additional charge
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What about changes of carriage by SU Airlines for Optimum Business class?
Change
- Carriage charge refund made before the end of check-in time for the flight indicated on the ticket: allowed with no additional charge
- Changes of carriage conditions after the scheduled departure time indicated on the issued ticket (subject to seat availability corresponding to the fare paid): allowed with no additional charge
- Changes of carriage conditions after the scheduled departure time indicated on the issued ticket (subject to seat availability corresponding to the fare paid): allowed with no additional charge
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Do I have to pay for Aeroflot ticket changes if traveling on Premium Comfort class?
Change
No. According to Aeroflot change policy, passengers will not have to pay for additional charge if:
- Changes are made before the scheduled departure time noted on the ticket issued
- Change are made after the scheduled departure time noted on the ticket issued
- Changes are made before the scheduled departure time noted on the ticket issued
- Change are made after the scheduled departure time noted on the ticket issued