HELP CENTER

The number of megabytes (MB) and kilobytes (KB) used, as well as the invoice are shown in real time on the status monitor during the entire session. The status monitor can be viewed at any time by leaving a tab on the status page or by typing in the address https://onboard.onair.aero/air/operation/productLaunch.

If passengers want their OnAir Internet to work properly, theyhave to open cookie files in the web browser. Passengers should enable cookie files and JavaScript in the web browser before using. Passengers must disable the pop-up blocker in the Opera web browser before continuing.

Internet OnAir works best with a satellite in order to reduce the amount of data transmitted by the satellite link. To optimize browsing experience, it is recommend that passengers disable automatic updates, such as Microsoft Windows updates, etc.

Internet OnAir may be disconnected or may not be available if the aircraft has not yet reached right altitude. In addition, internet connection may be not allowed if the aircraft is flying over a country that has not authorized this service, or if the aircraft is experiencing technical problems. If the service is not available, please refresh the page and check service availability later.

The price of SU Space+ are described as follows:
- 1200 rubles or 25 EUR on medium-haul flights (except Moscow – London route the “Space+” service fee is 1800 rubles or 45 EUR).
- 2500 rubles or 50 EUR on long-haul flights.

For members of the Silver level Aeroflot Bonus frequent flyer program the service is available with 50% discount.

The “Space +” service is provided free of charge during the check-in at the airport to:
- Members of the Gold level Aeroflot Bonus frequent flyer program;
- Members of the Platinum level Aeroflot Bonus frequent flyer program through the personal assistant;
- Passengers travelling on transfer medium- and long-haul flights in economy class and holding a paid ticket in Comfort Class on one of the flight segment.

SU Premium Business includes booking classes of J, C, D. They has some rules as below:
- Allowed to open return date
- 250% bonus miles
- Validity of carriage obligations: J - 365 days, С - 360 days, D - 355 days
- Stopover at transfer point for transit passengers: allowed with no fare surcharge
- Baggage allowance: 02 pieces

Yes.
- Discounts for lap infants under two years of age without a reserved seat: 90%, free-of-charge on domestic flights within the Russian Federation
- Discounts for children under two years of age and children from 2 to 12 years of age with a reserved seat: no discount for unaccompanied children (5 to 12 years of age), 50% discount for accompanied children

Optimum Business fare includes booking classes of I and Z. They have terms and conditions as described below:
- Not allowed to open return date
- Minimum period of stay at destination point: three days or “nearest Sunday” rule; no restrictions for domestic flights within the Russian Federation. (“nearest Sunday” rule: Return journey must commence not earlier than the first Sunday after departure to the destination point.)
- Bonus miles: 150%
- Validity of carriage obligations: I - 180 days, Z - 175 days
- Stopover at transfer point for transit passengers: allowed with no fare surcharge
- Baggage allowance: 02 pieces