HELP CENTER

If passenger travels on Optimum Business class, her/his lap infants under 2 years without reserve seat will get a discount of 90%, free of charge on domestic flights within the Russian Federation. However, there is no discount for unaccompanied children (5 to 12 years of age), 25% discount for accompanied children.

Booking classes of SU Premium Comfort are W, S, A. The fare is allowed to open return date. There no restrictions for minimum period of stay at destination point. Passengers get 200% of bonus miles. The validity of carriage obligations are W - 365 days, S - 360 days, and A - 355 days. The fare is allowed to stop over at transfer point for transit passengers without fare surcharge. Passengers have to pay for service class upgrade at check-in, depending on destination. Each passenger is allowed to bring 02 pieces of baggage.

Yes. There are two types of discounts:
- For lap infants under 2 years without reserved seat: 90%, free-of-charge on domestic flights within the Russian Federation
- For children under 2 and children 2-12 years old with a reserved seat: no discount for unaccompanied children (5 to 12 years of age), 50% discount for accompanied children.

Premium Economyy fare of Aeroflot consists of booking classes of Y and B. The fare is allowed to open return date. There are no restrictions for minimum period of stay at destination point. Each passengers can get 200% of bonus miles. The validity of carriage obligations of the fare is Y - 365 days, B - 360 days. Passengers do not have to pay for surcharge if stop over at transfer point for transit passengers. Passengers have to pay for additional fee for service class upgrade at check-in, depending on destination. If traveling on this fare, each passenger can bring 02 pieces of baggage allowance.

Passengers traveling with children on SU Premium Economy Class, they can get discounts infants and children as below:
- Discounts for lap infants under two years of age without a reserved seat: 90%, free-of-charge on domestic flights within the Russian Federation
- Discounts for children under two years of age and children from 2 to 12 years of age with a reserved seat: no discount for unaccompanied children (5 to 12 years of age), 50% discount for accompanied children

Optimum Economy fare of SU includes booking classes of M, U, K, H, L. The fare is not allowed to open return date. There are no restrictions for minium period of stay at destination point. Each passenger can get 150% of bonus miles. The validity of carriage obligations is different from booking classes: M – 365 days, U – 360 days, K – 355 days, H – 350 days, L – 345 days.It is allowed to stop over at transfer point for transit passengers without fare surcharge. Passengers are not allowed to get service of class upgrade at check-in. Each passenger is allowed to bring 01 piece of baggage allowance.

Yes. Passengers traveling with infarn/children can get discounts:
- Discounts for lap infants under two years of age without a reserved seat: 90%, free-of-charge on domestic flights within the Russian Federation
- Discounts for children under two years of age and children from 2 to 12 years of age with a reserved seat: no discount for unaccompanied children (5 to 12 years of age), 25% discount for accompanied children

Budget Economy fare include booking classes of Q, T, E, N. The fare is not allowed to opern return date. The minimum period of stay at destination point is one or more days and/or “nearest Sunday” rule or no restrictions. (“nearest Sunday” rule is the return journey must commence not earlier than the first Sunday after departure to the destination point.)

Each passenger can get 75% of bonus miles. The validity of carriage obligations is different from booking classes: Q – 180 days, T – 175 days, E – 170 days, N – 165 days. With the fare, passengers have to pay a 75 EUR/75 USD/6,200 JPY charge for each stopover at transfer point for transit passengers. In some cases, passengers are free of charge:

- For domestic flights within the Russian Federation;
- For flights from points of origin in the Russian Federation to destinations in the CIS counties;
- For flights from points of origin in the CIS countries to destinations in the Russian Federation (except the Far Eastern destinations of the Russian Federation)/Europe/Near and Middle East.

The fare does not allow passengers to get service of class update at check-in. Each passenger can bring 01 piece of baggage allowance.

Yes. Only lap infants under 2 years old not having a reserved seat can be discounted 90% for all international flights, and free of charge for domestic flights within the Russian Federation. Unaccompanied children under (5 to 12 years of age) are not discounted; accompanied children can get 25% discount.

Promo Economy fare has one booking class of R. The fare is not allowed passengers to open return date. The minimum period of stay at destination point depends on the “nearest Sunday” rule; and, there are no restrictions for domestic flights within the Russian Federation. Each passenger can get 25% of bonus miles. The validity of carriage obligations is 30 days. There is no allowance for stopover at transfer point for transit passengers. Each passenger can bring 01 piece of baggage allowance.