Service Aeroflot

+ Why am I recommended to use the OnAir service through a laptop on aircraft of Aeroflot Airways?

Flights

Aeroflot has some requirements to access OnAir. It is necessary to have a supported web browser and a laptop with 802.11 wireless factionality. If the aircraft offers a wired network, passenger will needEthernet-RJ45 cable to access the device.

+ Which operating systems suitable to OnAir services on Aeroflot airplane?

Flights

OnAir does not require a specific operating system. It can work with any operating system that has an appropriate web browser, such as Internet Explorer.

+ What kinds of web browser can be supported by SU OnAir service?

Flights

If passengers use laptop to access the service, their laptop should have one of the following web browsers:
- MS Internet Explorer
- Firefox
- Safari
- Opera
- Google Chrome

If passengers use mobile to access the service with Wi-Fi connection, the mobile should have one of the following web browsers:
- Internet Explorer Mobile
- Opera mobile web browser
- Safari web browser
- BlackBerry web browser

+ How can I access my corporate network with OnAir on SU?

Flights

Your laptop must be equipped with a virtual private network, and then you can connect and use your corporate network. With the Internet provided by OnAir, passengers can create a secure connection to their corporate network. IPSec, SSL, and PPTP are supported.

+ How can I protect my data when using service of OnAir on Aeroflot flights?

Flights

According to confidentiality terms and thanks to its e-commerce experience, OnAir has a Secured Socket Layer (SSLv3.0) to protect any confidential information and data of user via the browser. In addition, personal information about user registration is protected by a user ID and password to prevent access by unauthorized persons.

+ What to do if I cannot access a certain materials and/or website on aircrafts of SU?

Flights

To ensure suitable use of the Internet on board, OnAir can block web content falling under certain predefined categories, including as follows:
- scenes and promotion of violence;
- drugs / drug use;
- nudity, nude images and lifestyle;
- adult material;
- sexual acts, pornography;
- aggressive/extremist materials;
- pirated or illegal downloads.

+ How can I pay for OnAir service on Aeroflot Airways?

Flights

Passengers can easily pay by most major credit or debit cards, including VISA, MasterCard, American Express, JCB and Discover. Service fees, plus any additional data purchased during the session, will be charged to credit or debit card of passengers at the end of the flight.

+ How can I contact to Aeroflot to request support service?

Flights

OnAir provides support through onboard documentation and the following e-mail address and telephone number. If you need multilingual support, you can send an e-mail to [email protected] or call +1 514 282 5239 24/7.

+ What to do if I use up all my pre-paid megabytes of SU OnAir service?

Flights

In case, passengers choose to disconnect from the Internet before reaching the traffic limit, they can continue the session if agree to pay for all data exceeding the original limit. In addition, passengers should choose to use the Internet without interruption before connecting to the Internet. If passengers use a promo code, they may be asked to enter their billing information when promotion costs have been consumed.

+ Can I transfer the unused traffic amount to another Aeroflot flight, if not using up pre-paid megabytes?

Flights

No, Internet OnAir can be used on one flight only, and remaining traffic may not be transferred to another one.