HELP CENTER

Yes, passengers can check in by themselves if they have an eticket. They will be required to swipe their passport (for machine-readable passports) or manually enter information from passport when check-in.

Passengers will be required for an emergency contact, country of residence, gender, date of borth and visiting address for non-US residents traveling to US. Passengers also can provide information in advance on the official site of AA. Passengers may also process any associated baggage charges.

Yes, passengers can use self-servicecheck-in with tickets issued by any source: American Airlines, American Airlines agents, travel agents, and online sources.

For the safety of passengers and flights, the government of US has to require to know the information of passengers, including: passport number, citizenship, country of residence, gender, date of birth, emergency contact name/phone, and temporary U.S. address for U.S. visitors. These information can be added to passenger’s reservation online. This will help passengers fasten their check-in process and save time at the airport.

Most of this information can be added to your flight reservation online at aa.com. This will expedite the check-in process and save you time at the airport.

There are some cases in which passengers have to go to the ticket counters to get boarding pass. For example, when the name of passenger on their passport does not match that on ticket or travel documents, they have to go to ticket counter to do the rest procedures. If you are in this case, stay at the self-service check-in and wait for support of AA staff.

Yes. Passengers can check in for a flight departing within 24 hours, except for flights from Miami, passengers may check in within five hours.

In most airports, the minimum check-in time for using Self-Service Check-In is 30 minutes before flight departure, but it can range up to 90 minutes before flight departure in some airports. Specific cutoff times are listed on the front screen of the Self-Service Check-In machine. Please see suggested arrival times, checking in and security checkpoints for additional information.

The service of Self-Service Check-In of American Airlinesis quite easily to find passenger’s reservation with passenger’s name record locator, e-ticket number, AAdvantage number, destination city, or flight number. For connecting flights, passengers can use the final destination for the destination city lookup.

No. Passenger use credit card to identify himself at Self-Service Check-In machine. The airline just ask for swiping your passport, AAdvantage elite-status card,Admirals Club or AAirpass card. You may also look up reservations with just their record locator and name.

No. Your credit card is used for proof of identification purposes only.

Yes. With Self-Service Check-In machines, passenger can check baggage weighing less than 50lb and measuring no more than 62 inches in total dimension. And process any associated charges for domestic or international travel.