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HELP CENTER
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After buying American Airways’ upgrades, when will my upgrade balance be updated?
Program
Once passengers buy upgrades at airport kiosk when check-in or with an airport, their upgrade balance will be upgraded immediately. If passengers buy these upgrades before check-in, after 2 hours their upgrade balance is available. Their online upgrade balance will be seen 24 - 48 hours after purchase.
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When will AA allow my systemwide upgrades be deposited and when they are available for me to use?
Program
Systemwide upgrades are credited to passengers’ account within 48 hours of earning them. American also email passengers whenever they earn a systemwide upgrade, like when they qualify or requalify for Executive Platinum status.
After upgrades have been deposited, passengers can use them right away.
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How does waiting list work on one-way American Airlines flights with multiple flight segments?
Program
When a passenger does not have a chance to choose a seat after upgrades, he will:
- Be added to a waiting list for the longest flight in his itinerary, which helps to ensure his upgrade is confirmed for the preferred longest flight segment.
- After the longest flight is upgrade, the airline will try to confirm or add passenger in the waiting list for any shorter connecting flights.
Depending on the confirming time of long-haul flight, there are some cases in which passengers can be added automatically to a waiting list for connecting flights.
- Be added to a waiting list for the longest flight in his itinerary, which helps to ensure his upgrade is confirmed for the preferred longest flight segment.
- After the longest flight is upgrade, the airline will try to confirm or add passenger in the waiting list for any shorter connecting flights.
Depending on the confirming time of long-haul flight, there are some cases in which passengers can be added automatically to a waiting list for connecting flights.
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For what I can use AAdvantage miles?
Program
Members of AAdvantage program can earn miles when flying with American, US Airways, oneworld and other participating airlines, as well as over 1,000 partners. Members can use miles to fly to nearly 1000 destinations in the world, to upgrade, to use for vacations, car rentals, hotels, and other retail products.
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How to earn miles from AAdvantage of American Airways?
Program
A member of AAdvantage can earn miles by flying with American, US Airways, oneworld and other participating airlines; earning miles with partners of American Airlines; and by buying, sharing or gifting miles from other.
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What are benefits of being AAdvantage Executive Platinum member?
Program
AAdvantage Executive Platinum member can enjoy a world of benefits:
- 8 one-way systemwide upgrades
- Free auto-requested upgrades on American and US Airways
- 100-hour upgrade window
- 100% elite mileage bonus
- Complimentary Main Cabin Extra and Preferred Seats
- 3 free checked bags
- 8 one-way systemwide upgrades
- Free auto-requested upgrades on American and US Airways
- 100-hour upgrade window
- 100% elite mileage bonus
- Complimentary Main Cabin Extra and Preferred Seats
- 3 free checked bags
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What are benefits of being AAdvantage Platinum member?
Program
AAdvantage Platinum member can enjoy a world of benefits:
- Free auto-requested upgrades on American flights 500 miles or less
- Free auto-requested upgrades on US Airways
- 72-hour upgrade window
- 100% elite mileage bonus
- FreeMain Cabin Extra and Preferred Seats
- 2 free checked bags
- Free auto-requested upgrades on American flights 500 miles or less
- Free auto-requested upgrades on US Airways
- 72-hour upgrade window
- 100% elite mileage bonus
- FreeMain Cabin Extra and Preferred Seats
- 2 free checked bags
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What is American Airlines Express Ticket Service?
Ticket
The service of Express Ticket provided by AA helps Latin American and Caribbean customers to pay for ticket via phone. The service is more convenient and faster for customers booking online and complete their transaction by calling American Airlines.
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How to apply unused American Airlines tickets’ or travel voucher’s value as credit toward an online ticket purchase?
Ticket
Passengers can apply the value of unused ticket or travel voucher as credit toward an online ticket purchase, of the booking is placed on hold and passengers will travel on American Airlines or American Eagle, some codeshare flights with American, or oneworld partners.
Passengers just make their booking online and select the hold option. They also need write down their record locator, and then call AA to set up ticketing. The booking staff of AA will arrange for passenger in the unused part of ticket or travel voucher.
Passengers just make their booking online and select the hold option. They also need write down their record locator, and then call AA to set up ticketing. The booking staff of AA will arrange for passenger in the unused part of ticket or travel voucher.
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How to view American Airlines fare rules?
Ticket
If booking at the official site of American Airlines, passengers select “View Fare Rules” link in the process of reservation. From the link, passengers can view all information about the fares in the itinerary.If you need detailed fare rules for a reservation already booked, please contact Reservations for assistance.
