HELP CENTER

Yes. Food items are sold on some flights of American. Passengers can choose a wide range of things to eat and dring during long-haul flights.

Yes. To meet all needs of passenger during flights, AA provide from special dietary needs to religious ones on flights. Passengers should check information provided when requesting. Passengers can contact 1-800-433-7300 in the U.S. and Canada or local American Airlines office and when passengers check in, advise the gate agent and a flight attendant that they ordered a special meal.

There is a series of interesting games, TV shows and music programs, movies... on flights of American. In addition, during flights, passengers as fans of reading can enjoy many kinds of magazines.

To meet the entertainment needs of passengers, movies on flights within Canada and the United States change twice a month. Movies on international flights change on the first day of each month.

Yes. Nexos Magazines in Spanish and Portuguesecan be found on board American Airlines flights to and from Latin America, Mexico, Spain and the Caribbean. The magazine focuses on the people, places and passions of the Latin American culture and lifestyle.

Passengers Visit the Shopping page in the "During Your Flight" section of the AA’s official site to learn more about Duty Free shopping, SkyMall and items available from the C.R. Smith Museum.

Preferred seats are provided by American Airlines. These seats have standard legroom seats in the main cabin. Theses seats can be purchased up to 331 days earlier before the departure date. Interestingly, AAdvantage members, AAirpass customers traveling on an AAirpass ticket, oneworld elite-status members and companions traveling on the same reservation, can get the seats free. In addition, full-fare customers, active US military passengers with military fares and their family booking the same reservation and those who have AAdvantage AAnytime award ticket can choose preferred seats for free.

Yes. All passengers can buy preferred seats earlier 331 days before the date of departure. Also, it is free of selecting preferred seats if passengers are traveling with full fare,AAirpass or AAnytime Award tickets, and, active US military personnel with military fare (and family members).

If same-day flight change is not avaible, passengers can choose to standby for earlier flights of American Airlines or American Eagle with the same route on the same day. Passengers can buy same-day standby for select flight up to 24 hours before the original flight. Passengers will keep their orignal flight reservation until they are confirmed on the earlier flight. However, the same-day standby cannot ensure to keep seat on a particular flight. If passengers cannot use same-day standby to wait for the earlier flight, they may remain on the original flight or pay the difference in fare for flight desired and any applicable charges for the change.

To be allowed sitting on an exit seat, passenger must be willing to assist in an evacuation, ablt to operate the exit door and assist others in exiting the airplane. Passenger must be at least 15 years old.

Following situations do not allow passengers to sit in an exit seats:
- A child under 15 years old or another passenger requires caring of adult.
- A passenger is unable to understand printed emergency instructions or verbal crewmember instructions
- A passenger travel with a pet.
- A passenger does not have conditions to perform evacuation functions.