HELP CENTER
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Will Air France transport an unaccompanied minor with an animal on board?
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An unaccompanied child can certainly bring a cat or dog along, as long as the rules regarding animals in the cabin are respected.
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What are personalized services of Air France at the airport?
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Passengers can experience personalized Air Franc services at Paris Charle de Gaulle, Paris Orly or at another airport of departure flight, arrival flight, and between connecting flights. Air France will provide passengers with support whether they are in hurry or have ample time before their flight. Depending on passengers’ need, they can use cit-airport transfers, hotel room for 2 hours... which facilitate their trip.
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What service does Air France offer in La Première?
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On flights of AIRFRANCE, La Première offers a warm welcome in passenger’s private space. Bringing passengers comfort is the top priority of Air France. The new La Première lounge offers you cozy spaces and exclusive services whether passengers are in departure, arrival or connection.
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How can I reserve a seat with extra leg room on plane of AIRFRANCE?
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To enjoy a seat with larger leg room during flight, passengers should reserve a Seat Plus. The service is available in Economy class on long-haul flights, Economy and Premium Economy classes in flights within metropolitan France and Europe.
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Does France Airlines provide free Seat Plus if my size is too big?
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No. The size of passenger does not affect the reservation of Seat Plus. In case, passengers are members of Flying Blue Platinum, or one with Club 2000 member card and sign in when purchasing tickets, they can reserve a Seat Plus free, regardless of size.
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Does France Airways have special rates for the repatriation of a relative's remains?
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No. Air France does not have any special fares for the death of a relative. However, many insurance policies will cover air transportation costs in this situation.
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What is A la Carte Menu of Air France?
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For some long-haul Air France flights, passengers can book a meal from the “A la Carte” Menu in the Economy and Premium Economy classes. There is a wide range of meals with unique culinary features. Passengers can order when purchasing tickets or during review/modify reservation (up to 24 hours in advance).
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What services are provided on Air France when flight operated by another airline?
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All flights of Air France serve meals and snacks on board, regardless of the destination and class. However, there may be a charge for onboard meals if flights of Air France are operated by one of partner airlines.
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Do meals served on France Airlines contain peanuts?
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Air France offers a special “allergen-free” meal which contains traces of peanats and nuts. In addition, the meal provides grains, shellfish, eggs, fish, peanuts, soy, milk, nuts (almonds, walnuts, hazelnuts), celery, mustard, sesame seeds, sulfurous anhydrite and sulfite concentrations of more than 10mg/kg, lupine, and mollusks. Passengers should request at least 48 hours in advance.
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In which flights can passenger request a meal from the A la Carte Menu?
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On almost long-haul flights of Air France, passengers can purchase a meal from the “A la Carte” Menu in the Premium Economy, and classes.