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HELP CENTER
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Does France Airways transport an adult travel with 2 infants?
Special orders
No. Each passenger can only travel with one infant under 2. A 2nd passenger over the age of 18 is required to travel with 2 infants.
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Do Air France have special equipment for babies?
Special orders
Passengers can request a skycot to use in the Business cabin during medium-range flights, and during long-haul flights in Business, Premium Economy and Economy cabins.To make request, please contact the airline at least 48 hours before departure. It is not possible to request a bassinet online.
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What include in Air France children meals in flight?
Special orders
Children will be served with breakfast and hot meal (lunch or dinner.
Breakfast has 2 mini-pastries, a yogurt drink (containing sugar and dairy) or fruit juice, a compote, milk, and cereal.
Hot meal (lunch or dinner) includes:
- a seasoned salad,
- a main course (usually chicken with pasta and grated cheese),
- sweet pastry,
- apple juice,
- cheese and crackers,
- a fruit compote and a dessert.
Breakfast has 2 mini-pastries, a yogurt drink (containing sugar and dairy) or fruit juice, a compote, milk, and cereal.
Hot meal (lunch or dinner) includes:
- a seasoned salad,
- a main course (usually chicken with pasta and grated cheese),
- sweet pastry,
- apple juice,
- cheese and crackers,
- a fruit compote and a dessert.
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What does France Airline provide in infant's meal?
Special orders
The infant meal includes a small jar of mixed meat and vegetables, a small jar of fruit, a cookie, and a dairy product.
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Does AirFrance arrange Seat Plus near skycots?
Special orders
No. Seat Plus is not located near skycots for safety reasons. These seats may be located near the airplane's emergency exits.
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What does the service of Air France UM mean?
Special orders
Dịch vụ trẻ em đi 1 mình của Air France là hình thức hỗ trợ cho trẻ đi máy bay một mình. Người giám hộ của Air France sẽ giám sát trẻ trong suốt hành trình như là một phần của dịch vụ Kids Solo.
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How to request airport assistance online from France Airlines?
Special orders
Customers can request assistance at the airport online. The airline will provide a series of services to meet your needs in specific situation through its Saphir services. All special needs must be registered at the latest 48 hours before the scheduled departure time.
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Does Air France have UM service?
Special orders
UM (Unaccompanied Minor) service of Air France is an assistance form for a child who is traveling alone. Air France guardian provides continuous supervision throughout the entire trip as part of Kids Solo service.
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Does AIRFRANCE have any assistance for unaccompanied children?
Special orders
Yes. Air France provides the following assistance for unaccompanied children:
- Unaccompanied children between 4 and 11 years old receive supervision as part of our Kids Solo service (special rates apply).
- Unaccompanied adolescents between 12 and 17 years old can also receive Air France assistance by request. An extra fee applies in this case.
- Unaccompanied children between 5 and 14 years old receive supervision as part of our Kids Solo service.
- Unaccompanied adolescents between 15 and 17 years oldreceive Air France assistance upon request. An extra fee applies for this service.
- Unaccompanied children between 4 and 11 years old receive supervision as part of our Kids Solo service (special rates apply).
- Unaccompanied adolescents between 12 and 17 years old can also receive Air France assistance by request. An extra fee applies in this case.
- Unaccompanied children between 5 and 14 years old receive supervision as part of our Kids Solo service.
- Unaccompanied adolescents between 15 and 17 years oldreceive Air France assistance upon request. An extra fee applies for this service.
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Can my child travel alone in flight of France Air?
Special orders
Yes. Air France accepts to transport unaccompanied children. Depending the age of children, the airline will have different services for children during flight. Chidlren from 4 (domestic flights) and 5 (international flights) can travel alone. These chidlren will be provided with Kids Solo service, along with other assistance upon request.
