HELP CENTER

To request a refund online for your ticket, customers can contact Air France, visting its official website for the country where the ticket was issued, then click on “View / modify your reservations”. Otherwise, customers can contact the travel agent where you book. You can be refunded online even if your reservation includes an insurance policy, a car rental or hotel reservation.If the reservation is for a group of people, the online refund request is applied to all passengers with same reservation.

In case, passengers miss their flights, they can get refund if their ticket are refundable. If passengers miss their connecting flight because the first flight was delayed, passengers should contact to get refund.

If your flight suffers a long delay, the airline will provide immediate care and assistance and a hotel room for 01 night if necessary. The airline will not be resposible for the following situations:air traffic control problems, adverse weather conditions, safety and security issues, strikes within and outside of Air France. If your flight is delayed by at least 5 hours and you prefer not to travel, we can refund your ticket.

That passengers can get refund for an unused ticket of Air France depends on the ticket and class in flight. Some tickets are refundable, while other not with certain conditions.Service fees (booking fees or after-sales fees) cannot be refunded. If there is a part of ticket unused, you may be entitled to a tax refund, yet it depends on ticket type, price, and regulations in the country of purchase.

For flights within France and Europe (or between Europe and North Africa or Israel), passengers cannot get refund or exchange if having Mini price tickets.

With Classic price tickets, passengers cannot get refund, but can change with a charge of €70. With Flex price, passengers can change and refund without charge, depending on fare conditions.

Flex price tickets are refundable and can be modified either at no charge or for a fee, depending on the ticket conditions. If passengers book tickets online, they will be provided with details offare conditions.

If ticket purchased is fully refundable, customers can request a refund online whenever they want, before or after the date of departure. However, for some full-refunded tickets, the reservation has to be canceled before departure date of the first flight of your trip. Please note that the refundable amount depends on the fare conditions for your ticket.

Yes. Healthy pregnant women will be allowed to travel on Air France flights. These passengers do not need medical clearance to fly with Air France. However, they should have their doctor's opinion before traveling.

If passengers have to take medication during flights, they must put medicine in carry-on luggage, along with the prescription and exact name of the drug. If you take medication for a chronic illness, don't hesitate to get medical advice.

Yes. However, passengers have to bring medicine during the flight to use. If the fever is a result from a medical treatment, chronic illness or following hospitalization, be sure and get doctor's advice before flying.

In case, passengers are diabetic, they must have special preparation. The airline will care about the amount of personal insulin permitted in the cabin, necessary medical authorization, and answers to any other questions regarding the trip of passengers.