HELP CENTER

Flexible ticket is a ticket that can be changed and/or refunded. Air France also provides various ticket types as follows:
- non-changeable tickets offering customers the lowest rates
-changeabletickets with fee giving customers more flexibility
- changeable tickets without free being completely refunded.

Yes. Air France offers reduced fares for family members who, following the death of a relative. It is just applied to flights within metropolitan France and the French overseas departments: Martinique, Guadeloupe, Reunion, and French Guiana.

Yes. The airline will provide discounted family tickets for all flights within metropolitan France and Europe. Customers have to show proof of the relationship when boarding. If customers would like to get the lowest fare all year long, they should choose Mini price tickets in Economy cabin; or Classic price tickets for an all-inclusive deal.

It is easy. Customers will access the page booking of AloTrip (alotrip.com/flight) to fill some basic information about departure, destination, date of departure, and return, number of passengers. Then, select the best price, click book now and wait for the email confirmation and do as instruction.

To book flights for disable passengers, customers can contact to Delta Air Lines or with AloTrip, and order assistance services (if any) when booking. Passengers with reduced mobility can benefit from assistance throughout their entire trip. For the best preparation, customers should contact to book at least 48 hours before the scheduled departure time.

Depending on the age and destination of each children, tickets will be made in one reservation or not. If the two children fall into different service categories, customers must book two separate reservations.

All information about your booking of Air France etickets will be noted clearly in the trip summary. The booking code is indicated by the first letter of the fare code. A booking code of Air France refer to a ticket’s fare and not a class.

Yes. By using the smart search engine on our website, customers can find the best airfares for their needs. You can also find a selection of our special travel deals in the section of our website.

No. The airline does not offer special discounts for passengers in their honeymoon vacations. To take advantage of the best rates applicable to all cabins, you can consult the current promotions of the airline.

A customer can be eligible for a discount fare on Air France flights when:
- He is between 12 and 24 years old. He can buy reduced fares which can be changed or reimbused for all of flights to destinations in metropolitan France and on international routes,
- He is a student (up to 26 years old), senior (65 years old and over), or family in flights within metropolitan France.

In addition, children under 12 years old can get special discounts, and infants under 2 years can travel on an adult's lap for free. If passengers want to travel with the lowest fare all year long, they can choose to buy Mini price or Classic price tickets.