HELP CENTER

If passengers do not have any baggage to checked, they can go directly to the boarding gate before the boarding deadline.

Yes. All passengers under the same reservation can be checked in online, even groups.

Passengers can check in Air France via mobile 30 hours (24 hours in flights from Atlanta, Detroit, and Minneapolis by Delta Air Lines and Air France) in advance. Otherwise, passengers can download the Air France App to use.

Yes. Customers can check in onlinefor up to 9 people at one time, even if they do not have the same reservation. To check in for passengers in different reservations, please click on "add another passenger" when selecting passengers to check in, and enter the electronic ticket number.

The Air France mobile website is available in French, English, Spanish, Italian, German and Portuguese.

Your boarding pass now will be sent to your mobile phone for most Air France and KLM flights.

Yes. Passengers will not have to pay any fee for checking via mobile phone. The check-in form is very easy, fast, and convenient. Passengers can check-in wherever they want, and save more time at the airport if they do not have baggage to check.Checking in via mobile allows passengers to check in 30 hours (24 hours in all flights provided by Delta Air Lines and Air France flights departing from Atlanta, Detroit and Minneapolis) in advance until the check-in deadline. Passengers can also receive boarding pass via mobile, or receive at check-in kiosks or check-in counters at the airport.

The condition to check in via mobile phone is having Internet connection. Passengers can check-in online in any circumstances such as traveling alone/in group, with/without baggage.In connecting flights, a single boarding pass will be issued once. Passengers can check-in for return flight if it departs within 24 hours. Passengers can check in for a flight different from the one which they have reserved, as long as there are still available seats on the flight.

When purchasing tickets online automatically, passengers can choose seat and receive boarding pass via email or mobile 30 hours before the scheduled departure time. If choosing to receive boarding pass via e-mail, do not forget to print the boarding pass at home or at a Self-Service Kiosk at the airport.

If choosing to receive boarding pass via mobile, passengers can show the pass on mobile to the boarding staff at the airport. In case, passenger forgets his mobile or delete the barcode by mistake, he can print his boarding pass at a Self-Service Kiosk at the airport. The service of receiving via mobile is suitable for single travelers only. If traveling in group and want to get boarding passes for others, you should choose to receive boarding passes via email.

All passengers should arrive the airport 02 hours before scheduled departure time to check in and pass security checkpoints comfortably. Remember that each flight of Air France has a check-in deadline. Passengers should verify the check-in deadline for their flight on the website of this airline.