HELP CENTER

Yes. Customers can book flight for their child, if they are going to travel with their child. Customers need to indicate that one of passengers is a child when booking. If the children travel alone, customers have to book flights, take them to the airport, and wait until the plane takes off.

Yes. Customers can book a trip with its return flight approaching a city other than their departure city. For example, they can book a Toulouse – Berlin departure flight and Frankfurt – Paris flight, or Paris – Tokyo departure flight and Osaka – Paris return flight.

Passengers can book flights and pay for their flight at a time.

Like all major airlines, there are more seats opened for customers to book than the number of seats in aircraft. Therefore, the problem of overbooking flights is possible. This method helps the airline maintain attractive fare rates. In practice, it also helps to limit the financial loss if some passengers do not take the flights they have reserved.

Yes. Passengers can purchase tickets by their mobile of having the app of Air France. All information is fully secured.

The reservation of these two unaccompanied minors is single or separate depending on their age and destination; and if these children fall into different service categories or not.

All children under 02 years old do not need to make a reservation with Air France. Passengers just need to tell the booking staff then purchasing ticket.

After paying for your flight, you do not need to confirm.

After buying tickets, customers will receive an email in which there is information about the trip summary:
- reservation number, e-ticket number,
- itinerary, dates and times of your flights,
- weight limit and number of baggage items you may bring,
- fare, taxes, and surcharges.

Customers have to select the age of child when booking. Then, request some orders (if any) to booking staff. These service needs making 24 hours in advance. Your child can take advantage of our Kids Solo service and receive assistance from an Air France guardian throughout his or her trip.