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+ Where to find information about Air France special deals or promotions?

Ticket

Customers can visit the official site of AIRFRANCE, or request for receving advertisement emails from us.
+ What is a AirFrance Classic price?

Ticket

Classic price ticket is an all-inclisive offer. With the ticket, passengers can get low price for flights in Economy cabin from Paris (Orly) to other cities in France (not including Corsica), flights from Marseille, Nice, and Toulouse to cities in France and Europe (not including code share flights with KLM and Alitalia).

They can bring 01 piece of hand baggage and 01 accessory weighing up to the total of 12kg/26lb, 01 piece of checked baggage less than 23kg/50lb without paying extra charges. Yet, the price tickets are non-refundable. Passengers have to pay €70 for changing fee. With the tickets, passengers can earn Flying Blue Miles, choose seat when check in online/at the airport, and use kiosk check-in.
+ Will France Airways provide discounted fares for seniors?

Ticket

Yes. Booking flights for passengers of over 65 years old will receive special rates, applied to flights within metropolitan France. Passengers as the elder need to show proof of their age. Passengers can change tickets without charge, and get refund under ticket fare condition.
+ Does Air France infant fares exist?

Ticket

Yes. Passengers as infants under 2 years old traveling on Air France flights are reduced tickets. In flights within metropolitan France and within Caribbean, infants will be free if adults hold them on laps. In international flights, infant fare are reduced 90%.
+ What is the Air France Premium Economy class?

Ticket

Premium Economy class on medium-haul flights is located in the front part of the aircraft, behind the Business class. The Premium Economy will bring the best services to passengers. Passengers can choose seat when book tickets, and use automatic check-in.
+ What is an open tickets of AirFrance?

Ticket

An open ticket does not have exact dates when customers purchase. The ticket is valid for 01 year from the date of issue, provided that your trip has not already begun.

However, the open ticket is not sold online. Passengers have to reserve at least one segment of the trip at the time of buying.
+ How many classes does Air France provide in flights?

Ticket

Air France provides 04 classes in international flights:
- La Première
- Business
- Premium Economy
- Economy

In European flights, there are three classes:
- Economy (Classic price/Mini price for flights within metropolitan France and Europe)
- Premium Economy
- Business
+ What is Air France Tribu fare?

Ticket

Tribu fare of Air France is a family fare supplied to adults in French domestic flights with at least 1 infant or child under 12 years of age. To travel at the lowest fare all year long, choose the Mini price ticket for flights in the Economy cabin in France and Europe. If you prefer an "all-inclusive" deal, our Classic price ticket is your best option.
+ What is the benefit of AirFrance Premium Economy class?

Ticket

Premium Economy class on medium-haul flights will bring the best services to passengers. Passengers can choose seat when book tickets, and use automatic check-in.
+ What is Air France Business class on medium-haul flights?

Ticket

Business class is located in the front part of Air France aircraft. Passengers in this class will be provided with the best comfort for work and relaxation. Also, passengers can get some other benefits:

- Choose your seat from our online cabin plan.
- Take advantage of several check-in options (dedicated counter, Internet, mobile phone, Self-Service Kiosks).
- Enjoy our comfortable AIR FRANCE and KLM lounges throughout Europe.
- Get more Flying Blue Miles, and earn the equivalent of 250% of the distance you fly.
- Benefit from an additional baggage allowance.

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