HELP CENTER

If passengers do not have baggage to check, they can go straight to the boarding gate (with a boarding pass already) before the closing time of boarding. After that time, it is impossible to get on the aircraft.

Yes. Check-in procedure is the process in which passengers have to prove their appearance for the flight. They can check baggage also. Meanwhile, boarding is the moment when passengers get on board.

Passengers will receive compensation in case they volunteer to take later flights if the current flight is overbooked. The voluntary passenger will be guaranteed a new reservation aboard another flight as soon as possible.

Yes. For passengers as unaccompanied minors, AIRFRANCE requires earlier check-in deadline.Children must present at the check-in counter at least 30 minutes before the closing time of check-in counters. Adults who take children to the airport should prepare an “Unaccompanied Minor” handling form in advance (getting online, or during checking in online) in which there is information about individuals who are responsible for dropping off/picking up children at the airport.

The self-service kiosks of Air France are used to save time at the airport for passengers. Passengers will check in the kiosks even they have baggage or not; purchasing additional baggage and Seat Plus are also avaible.

Passengers can buy duty-free items after passing the passport control in European airports in international flights outside EU, or flights to French overseas territories. In addition to baggage allowance, passengers can buy duty-free goods and put them in hand baggage. Liquids and tobacco must be put in a sealed plastic bag.

The Economy class of Air France provides two types of pricing for flights from Paris-Orly to destinations in Europe.

- Mini Price: with the ticket, passengers can get low prices all year long, but they have to pay fee for checked baggage allowance. The price of Mini ticket starts from €50 per one-way ticket.
- Classic Price: with the ticket, passengers can get low price along with free checked baggage allowance, check in online and select seat. The price of Classic tickets is €20 more than the Mini price ticket.

Passengers can combine two types on their single trip: Mini price ticket for depature, and Classic one for return.

Non-refundable tickets are those once issued will not be reimbursed, whether before or during the tip. Passengers is suggested to buy travel cancellation insurance or check if their credit or debit card offers insurrance for these tickets or not.

After e tickets are issued, customers will receive a confirmation e-mail that specifies the fare conditions for your ticket, along with a trip summary including eticket number and important information for your trip. Customers should print a copy to keep in their travel documents. Do not worry if you cannot print, as all information about the ticket is saved in Air France databases.

E-tickets or electronic tickets now are used widely to replace traditional paper tickets. E-tickets are often sold online or by phone. After purchasing the tickets, customers can print their tickets containing registration code or reservation number. Customers can then print their boarding pass at your computer, mobile phone, a self-service kiosk, or check-in desk.