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HELP CENTER
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How to choose my seat if using my mobile phone to check in France Airlines?
Check In
Passengers can confirm or change their seat by visiting the cabin layout tool when they check-in via mobile phone. Yet, they cannot select seat online, if they are having a Mini price ticket. The demand has to be done at self-service kiosks or check-in counters at the airport.
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What to do if I lose my boarding pass for AIRFRANCE flight?
Check In
If passengers cannot print their boarding pass or do not have it upon arrival at the airport, they can go to the Self-Service Kiosk or at the check-in counter to obtain it.
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How can I receive my boarding pass from France Airlines when I check in via mobile phone?
Check In
If passengers check in via mobile, they can get their boarding pass on self-service kiosk and check-in counters. In addition, they can receive boarding pass on their phone in forms of SMS/MMS or email (on a smart phone). Passengers will use it to show staff of Air France when boarding.
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How to know the check-in deadline for Air France flights?
Check In
All flights of AIRFRANCE have the same check-in deadline. Passengers can visit the official site of the airline to know more about new modifications.
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What to do ifnot receive boarding pass automatically from France Airlines?
Check In
If passengers get benefit from automatic check-in, but they do not automatically receive boarding pass 30 hours before departure, they must check in online,or check via mobile, at check-in kiosk, and at the check-in counters at the airport.
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Can I check in online if I am traveling with an infant on AirFrance Airways?
Web check in
Yes. Passengers can check in online with an infant. Also, they can check in at the airport, at a Self-Service Kiosk or at a check-in counter.
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Can I check in Air France online for round-trip flights (departing and return) at the same time?
Web check in
Yes. However, it depends on the return date of passengers. Passengers can check in for both flights in a round trip if the return flight departs within 24 hours of the departing flight.
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What is a mobile online Air France boarding pass?
Web check in
Passengers can receive their boarding pass directly on mobile. They can connect to mobile.airfrance.com from 30 hours (24 hours before all flights provided by Delta Air Lines and Air France flights departing from Atlanta, Detroit and Minneapolis) of takeoff, or check-in online to save more time at the airport.
Passengers will obtain a boarding pass in the form of a text message or e-mail, which can be displayed on mobile phone to show the boarding personnel. In addition, boarding pass can be automatically downloaded to mobile phone with the Air France app.
Passengers will obtain a boarding pass in the form of a text message or e-mail, which can be displayed on mobile phone to show the boarding personnel. In addition, boarding pass can be automatically downloaded to mobile phone with the Air France app.
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Can I use Air France check in online when I travel with baggage?
Web check in
Yes. Even if passengers check in online, they can check in their baggage. When passengers arrive at the airport, they can leave baggage at the baggage drop-off counter before the check-in deadline of passengers’ flight.
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When is the best time to arrive at the airport for France Air flightsif not having baggage to check?
Check In
If passengers have already completed the check-in procedure and do not have baggage, they can go directly to the boarding gate before the deadline shown on boarding pass. If passengers do not have their boarding pass, they have to go to check-in kiosk or check-in counters to get the boarding pass.
