HELP CENTER

Flammable Liquids are not allowed to carry by Philippine Airlines.

Wheelchairs or other battery-powered mobility devices with non-spillable batteries may be checked in under the terms the battery terminals are insulated to stop accidental short circuits (e.g. by being enclosed within a battery container and the battery is securely fastened to the wheelchair or mobility aid.

Wheelchairs or other battery-powered mobility devices with spillable batteries are not allowed to carry by Philippine Airlines.

Lithium ion batteries with a Watt-hour rating exceeding 100Wh but not exceeding 160Wh for electronic devices could be checked-in. No more than two Lithium ion batteries may be accept to carry in carry-on (hand) baggage only. These batteries must be personally protected to stop short circuits. Equipment containing such batteries may be in checked baggage or carry-on baggage.

A cabin baggage occupying a seat must be paid by the passenger for securing valuable baggage such as, musical instruments, religious items, etc. The item must meet the criteria as below:
- Only one item per seat is allowed to carry
- Item must be securely packed to avoid possible injury to passengers/crew on flight.
- Maximum weight of the item should not exceed 75kg.
- Height of the item must not exceed the height of the backrest at its highest position.
- Prior arrangements should be made at Philippine Airlines ticket offices.

Fragile and bulky items include Bicycles, Media bags, Musical instruments, Paintings, Sculptures, Sleeping bags, Strollers, Tents, Trophies, Vases, etc.

Yes, the airline accepts to transport fragile, perishable, and inadequately packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall furthermore be accepted as a Limited Release Baggage. The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transporting. Bulky items have exceeded the dimensions, allowed for check-in baggage or as carry-on baggage.

United Airlines will send an email confirming the request on lost items of passengers on the 2nd, 5th, 15th, and 30th day after the lost items form is reported. The email is sent from a third-party vendor called Chargerback. If there is no email sent to passenger’s email inbox, it may be sent to junk or spam folder. Passengers should be sure to provided right and regular email adress. Passenger should not use business email address to request for the situation, as email from the airline or Chargerback will be prevented. Personal email is a better choice.

UA will try their best to search for 30 days. If they don’t find lost items during that time frame, customers will receive an email letting customers know the airline didn’t find it.

United will send customer an email to let he know that the airline found his item and to provide instructions on how he can retrieve it. If the airline need a few more details, they will send an email or call customer.

Customer needs to complete the online lost item form as soon as possible. If the lost items are reported within 05 days, they will have more chances to be found. Customers should provide a detailed description about the items (brand, color, size, and distinguishing features), and a serial number or password combination for electronic devices.

UA always tries its best to handle and transport customers’ baggage carefull. There are some case checked baggage demaged as for its evidence of wear based on normal handling. In case, the fault of baggage damage is caused by United, customers shoud contact the airline to solve.

However, the airline does not take responsible for destruction, loss or damage of any baggage caused by its inherent defect or poor quality as the following conditions that result from normal wear and tear:
- Minor cuts, scratches, scuffs, dents, dirt and stains
- Damage to wheels, feet or extending handles
- Damage to fragile or perishable items
- Damage because of over-packed baggage
- Loss of external locks, pull straps, security straps or zipper tabs

When reporting damaged baggage, please make sure to leave bag tags attached to luggage.
If customers are still at the airport, report damaged baggage to Baggage Service Office at the airport (near the baggage claim area).

If customers have left the airport: for flights within or between the U.S., Guam, Puerto Rico and the U.S. Virgin Islands, damaged baggage must be viewed by and reported in person at the airport Baggage Service Office within 24 hours after arrival time. For all international flights, damaged baggage must be reported in writing or in person at the airport Baggage Service Office within 07 days after arrival time.

If having additional questions about damaged baggage, please contact the Baggage Resolution Service Center at 1-800-335-2247 from the U.S. and Canada or 1-281-821-3526 from outside the U.S. and Canada.

For flights within or between the U.S., Guam, Puerto Rico and the U.S. Virgin Islands, customers should inform delayed baggage to the airport Baggage Service Office immediately after the arrival of your flight, or call the Baggage Service Center at 1-800-335-2247 within 24 hours of your flight arrival (if customers are not at the airport).

For international flights, delayed baggage should be reported to the airport Baggage Service Office immediately after arrival time, or in writing no more than 07 days of arrival time.

For both domestic and international flights, if customers have not received baggage within three days after the arrival time, the claims process should begin. For information regarding your delayed baggage, contact theBaggage Resolution Service Center: 1-800-335-BAGS (1-800-335-2247) within US and Canada; 1-281-821-3526 if outside of US. and Canada.

For flights within or between the U.S., Guam, Puerto Rico and the U.S. Virgin Islands, missing items should be reported to the airport Baggage Service Office after flight arrival, or by calling Baggage Service Center at 1-800-335-2247 within 24 hours of flight arrival.

For international flights, missing items should be reported to the airport Baggage Service Office after flight arrival, or in writing no more than seven days of flight arrival.

Missing items may be reported to the United Airlines Baggage Resolution Service Center in the U.S. and Canada at 1-800-335-2247; outside of the U.S. and Canada at 1-281-821-3526.