HELP CENTER

No, the Advance Seat Reservations fee is not refundable if you voluntarily cancel or change the flight.

No, the Advance Seat Reservations fare cannot be transferred to another person.

Philippine Airlines (PAL) is providing a special Prepaid Baggage service for all the passengers, which their excess baggage in flights is allowed to pre pay.

Passenger can purchase Prepaid Baggage service between the booking time up to four hours before the scheduled estimated departure time of via Call Center, Ticket Offices and booking online. If a passenger already checked-in before the 4 hours cut-off time, he/she cannot be available for the Prepaid Baggage service.

Rates are as follows:
- For Airbus A-320/A-321 Wide Bodied Aircraft (Except for flights to Dumaguete and Tuguegarao): Additional Kilogram 5kgs (USD 5.00), 20kgs (USD 8.00), 30kgs (USD 16.00), 45kgs (USD 29.00).
- For Bombardier Q-300/Q-400 (Except Busuanga, Batanes and Surigao): Additional Kilogram10kgs (USD 5.00).
- For Airbus A-320 operating Dumaguete and Tuguegarao flights: Additional Kilogram10kgs (USD 5.00).

If you positively cancel the flight, you will not be received a Pre-paid Baggage refund fee. If the airline cancel the flight by some reasons and passenger decides to take the alternate flight offered by the airline, his/her prepaid baggage allowance will be accommodated to his/her alternate flight. Should the passenger decide not to take the alternate flight, Pre-paid Baggage fee will be fully refunded.

No, you cannot. So according to of the airline, a passenger are possible to only purchase one size of prepaid bag per sector.

No, passengers note that prepaid baggage is currently only available on domestic flights of Philippine Airlines, not including for Surigao, Batanes, and Busuanga flights.

Due to health and safety reasons, any individual item for check-in exceeding 32kgs is not accepted by Philippine Airlines and combined dimensions do not exceed 81cm height, 119cm depth, and 119cm wide. Limit for this weight does not apply to equipment of mobility. So in case you purchase 45kgs or more than check-in Prepaid Baggage, it is advised that you pack at least 2 separate bags, each bag not exceeding 32kgs.

If the actual baggage allowance weight upon check-in exceeds the prepaid baggage allowance weight category, the standard excess baggage fee of the airline will be applicable on the baggage weight difference.

If passenger positively change or rebook his/her available flight, Prepaid Baggage fee will be forfeited. If passenger positively reroute his/her booking, then his/her prepaid baggage will be also forfeited. If the airline positively reroute the flight, then passenger prepaid baggage will also be transferred to his/her new flight.