HELP CENTER

Passengers arriving from an international flight of Philippine Airlines with a direct connection to any Philippine Airlines destination can request for through check in. Your baggage may be checked through if you are holding valid ticket all the way from your point of origin to your final destination. However, customs clearance will still be in Manila.

If you are onboard a Philippine Airlines flight from the U.S.A., Canada or Narita and are going to connect to Cebu or Davao, you can proceed immediately to the Philippine Airlines Domestic Terminal at NAIA 2 after clearing with Immigration. You no longer need to have your baggage cleared in Manila, as the appointed Customs staffs in Cebu or Davao will take care of your baggage clearance.

For passengers arriving from an international flight through other airlines with a connection to any Philippine Airlines destination are not allowed for through check-in. Please request from your travel agent or sales offices before making your reservations.

Airport terminal fees for international flights are PHP550 and for domestic flights are PHP200. You will have to pay Airport terminal fees at the Ninoy Aquino International Airport (Centennial Terminal 2). Airport terminal fees for Express code-shared flights of Philippine Airlines are PHP200 per passenger and it will be collected at the Ninoy Aquino International Airport Terminal 3.

Sports Equipment service can be purchased to passenger between the time up to 4 hours before the published Estimated Time of Departure via Call Center and Ticket Offices. If a passenger already made a check-in before the 4 hours cut-off time, he/she can avail of the Sports Equipment service no longer.

The maximum weight for Sports Equipment Service on domestic sectors is 15kgs per paxone way.

Sports Equipment service permits the passenger up to 15kgs. This is new service of Philippine Airlines, so passengers can select both the pre-paid baggage service and extra 15kgs of sports equipment service.

Sports equipment is plausible as Golf Clubs, Diving/Scuba Equipment, Surfboards/Surfing Equipment (not windsurfing), Wakeboards, Bicycles, Fishing Equipment, and Bowling Balls.

If the Sports Equipment Service and actual weight of my baggage is more than 15kgs, the excess weight will be surely charged either by volume or present weight whichever is higher.

If you rebooked my confirmed flight, it is not available, so Sports Equipment service is non-rebookable.

No, you cannot refund, so according to the regulation, Sports Equipment service is non-refundable.

Sports Equipment excludes in Sports Equipment Service will be assessed using standard excess baggage allowance fee and still subject for acceptance as checked baggage allowance by Philippine Airlines Check-in Agent.